Otter AI

What do you like best about Otter.ai?

Otter.ai is a great AI tool to transcribe audios and videos. Premium version is great, as it allows you to upload more audio minutes. Best part is the time stamping and accuacy of it. I have been using the premium version for a long time now and recent upgrade in which AI helps you to extract required information from the conversation is extremely helpful. Exporting in different formats makes it quite easy to acquire the desired output. Dashboard is easy to use and it seems very welcoming to new users as well.

What do you dislike about Otter.ai?

I am overall satified but I would say that it can improve in terms of speaker identification and it ocassionaly gets clunky while editing. I understand that it is working in real-time and saving the information but you can't make mistakes as it has built in auto save option and you can't undo if you save and close the file, which is quite disturbing. Customer support might feel bit slow sometimes, even for the premium members, however Otter.ai is generally so realiable that you likely won't need assistance often.

What problems is Otter.ai solving and how is that benefiting you?

Otter.ai helps me in transcribing audios and videos as I am a full-time transcriber. It helps me transccribe legal audios, podcasts, videos, lectures, interviews, business meetings etc.

What do you like best about Otter.ai?

First I used to take hand written notes or use to listen the recordings of the meetings for creating MOM, but not anymore. Recently I came across Otter.ai through one of my colleague and since then my workload reagrding MOM and all has become very easy.It takes the whole points and at the end gives you a short summary regarding the whole meeting. ANd it was very easy to integrate and implemnet in my team. We use it in all the meetings for the notes.

What do you dislike about Otter.ai?

If anyonre is not a premium member then they will only have limited monthly minitues of the Otter.ai Notetaker which is a backdraw of it.

What problems is Otter.ai solving and how is that benefiting you?

The Otter.ai helped me in taking notes and drafting MOM of the meetings simultaneously. It is helping me in saving a lot of time that I spend on note taking and then drafting MOMs. It is making the hardwork part, a smartwork . If I even miss out a point I don't have to worry till will consist of it all. If I was unable to join the meeting, I'll have the summary of the meeting in a click.

What do you like best about Otter.ai?

My favorite thing about Otter is that I can pay full attention to those I'm connecting with on a call, without having to continuously take notes. Conversations can become more free-flowing, I can ask more questions and find out a lot more information, because I know that Otter will take notes and record an audio transcript.

What do you dislike about Otter.ai?

There really aren't too many downsides with Otter, and I can see it's only going to get better as the tech evolves.

Currently, I guess the thing that could be improved is the section within the notes about rhw action points. Sometimes it misses them, so I need to review the part of the conversation to get the full action point.

What problems is Otter.ai solving and how is that benefiting you?

It's allowing me to maintain full focus on my video calls, and improves my discovery process as I'm not constantly taking notes. It also captures all required information, so my follow ups can be detailed and accurate.

What do you like best about Otter.ai?

- Summarize calls with key insights, action items & responsibilities

- Record meetings so you can easily share post-call notes, distribute them with other team members & ensure alignment

- If you can't attend a call, you can send your Otter who will provide you with the key takeaways and next steps

- In your settings, you can let Otter know how you want your call notes to be organized and the key insights you want notes around.

- If you forget what was discussed on a call, you always have your Otter recording to go back to. You can listen to it at 1.5x or 2x speed to save time or just read the notes.

What do you dislike about Otter.ai?

The only critique, which is minor and I had to dig deeply to get to it, is that on a rare occasion, Otter will mishear a name or word. However, you can then edit the transcript.

What problems is Otter.ai solving and how is that benefiting you?

It's helped us level up our sales process with notes, follow-ups, and clear next steps. We did not expect this but it's also helped us significantly improve our client onboarding process and better transition from our sales team to the project team that will actually be running the day-to-day strategy. Anything that was discussed in the sales process can now easily be shared with our internal team to prevent misalignment, while also improving the customer experience.

What do you like best about Otter.ai?

- super easy zoom and google cal integration

- automatically joins and transcribes

- live transcription view is awesome

- auto captures images when screens are shared / changed in the call - so transcripts have context

- AI takeaways feature is excellent

- setting it up is as easy as enabling an integration

- handles the volume great - we use it for at least 10 calls every day

What do you dislike about Otter.ai?

- not as full featured as Gong on the AI side, but price is better

- customer support is not super responsive

What problems is Otter.ai solving and how is that benefiting you?

- transcribing sales and internal calls

- turning them into notes

- creating institutional memory for my organization

- connecting context back from client calls into my CRM

- giving me data on product calls that I can string together into LLMs to figure out product investments worth making

- I can focus my full attention on the call