Whisbi

What do you like best about Whisbi?

Overall very good customer and call center agent feedback – interface is easy to use and very user friendly.

Implementation went superb with onsite training of new agents and in close collaboration with both team managers, project manager and our online specialists.

Conversion rates around 13% after implementation of simple chatbot/script, giving more sales related inquiries.

What do you dislike about Whisbi?

Better customization of design and video chat picture size. I would prefer more basic administration options, like changing opening hours, creating/changing user profiles etc.

Outcome reporting and customer feedback could be more detailed and accessible on orders. These things should be standard out-of-the box.

What problems is Whisbi solving and how is that benefiting you?

Higher conversion rates in our web shop, giving the user/buyer the option to interact with our sales team if in doubt.

What do you like best about Whisbi?

the possibility of being in direct contact with our clients and answering their doubts instantly, that gives us an invaluable asset for our company

What do you dislike about Whisbi?

There is not something specific that I dislike, although it has points to improve as all the new technology

Recommendations to others considering Whisbi:

take yout time to define your funnel, whisbi people are always helping

What problems is Whisbi solving and how is that benefiting you?

we managed to limit the sales funnel more and in this way we were able to identify more efficiently the hot leads

What do you like best about Whisbi?

Best I like the ability to interact with clients live on video. One2one sessions are very nice way to show client a product which is not near to him (eg. a car).

What do you dislike about Whisbi?

Support is something that should work faster and more effective. I would also prefer not to use mobile phone to connect. VOIP is way better option.

What problems is Whisbi solving and how is that benefiting you?

We are automotive company. Not everyone who is interested in buying car lives 5 minutes from the nearest dealership. Now he has an oppurtunity to check the car features online from any place, almost anytime. Second thing are one2many transmission which help to build brand awareness, educate or even entertain clients.

What do you like best about Whisbi?

The technological solution it offers and the reliability it demonstrates, improving day by day, and that we can offer an integral and decisive service with a premium quality and always growing.

What do you dislike about Whisbi?

There is nothing specific, apart from operating everything perfectly and the quality of service and experience is constantly improving

Recommendations to others considering Whisbi:

They will receive the treatment of the best experts and sales professionals for their product, also applying an innovative, efficient and effective technology that will allow them to increase said sales considerably and to relaunch the company.

What problems is Whisbi solving and how is that benefiting you?

Improvement of the user experience, effective and efficient technological solution and a new paradigm in the world of sale, being able to show the product live and personalizing, with it, the treatment of each client.

What do you like best about Whisbi?

Whisbi offers produces to customers on one platform, it allows you to show potential buyers all the products you have to offer at one convient place and compare each before making a purchase.

What do you dislike about Whisbi?

Basic whisbi is affordable at 29 pounds, so alittle over 30 dollars but whisbi pro plus is 250 which isn't a suitable option for small companies.

Recommendations to others considering Whisbi:

If your looking for streamlining sales and great customer service at a moderate cost I recommend this system.

What problems is Whisbi solving and how is that benefiting you?

Comparing products on one platform helps to know what sells and eat doesnt, also gives the ability to offer products similar to each other at different price points, and explain them in depth since pictures and descriptions are easily on hand.