Conversational AI

Verloop io

Verloop.io is an AI-powered customer support platform that helps businesses engage with their customers efficiently.

Verloop io screenshot

Overview

Verloop.io is a powerful tool designed to enhance customer support experiences. It leverages artificial intelligence to provide businesses with chatbots that can handle inquiries quickly and effectively. This means that customers get the help they need without long waiting times, improving overall satisfaction.

The platform allows for a seamless integration with various messaging channels, ensuring that customers can reach out through their preferred medium. Verloop.io not only helps in automating responses but also in understanding customer needs better through advanced analytics. This gives businesses valuable insights into customer behavior and preferences.

In today's fast-paced world, having a reliable customer support system is crucial. Verloop.io addresses this need by offering a user-friendly interface and tools that empower both teams and customers, making interactions smoother and more effective.

Pros

  • Improves Response Time
  • Increases Efficiency
  • Cost-Effective
  • Boosts Customer Satisfaction
  • Data-Driven Insights

Cons

  • Limited Understanding
  • Initial Setup Time
  • Dependence on Technology
  • Less Personal Interaction
  • Learning Curve
Free

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Key features

AI Chatbots

Automated chatbots that can respond to customer inquiries instantly, providing 24/7 support.

Multi-Channel Support

Engage customers across various platforms such as web, WhatsApp, and Facebook Messenger.

Analytics Dashboard

Detailed reports and insights that help in understanding customer interactions and improving service.

Customization Options

Easily customize chatbot responses and workflows to match your brand's voice and style.

Integration Capabilities

Connects with other tools and platforms for a more cohesive support solution.

User-Friendly Interface

Designed for ease of use, ensuring that both customers and support teams can navigate the platform effortlessly.

Scalability

Suitable for businesses of all sizes, from startups to large enterprises, with the ability to grow with your needs.

Feedback System

Collects customer feedback to analyze satisfaction levels and identify areas for improvement.

Rating Distribution

5
194 (84.7%)
4
31 (13.5%)
3
3 (1.3%)
2
1 (0.4%)
1
0 (0.0%)

Pricing

PlanPriceDescription
Small-BusinessN/A-
Mid-MarketN/A-
EnterpriseN/A-

Feature Ratings

Overall Satisfaction93%

Based on real user reviews. Expand a category to see individual feature scores.

Communication93% 5 features
Pop-up Chat95%

Based on 122 Verloop.io reviews and verified by the G2 Product R&D team. Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.

Based on 122 reviews
Notifications93%

Based on 126 Verloop.io reviews and verified by the G2 Product R&D team. Delivers notifications to both sides of the conversation.

Based on 126 reviews
Targeted Emails91%

Sends automated emails to further engage clients and potential clients. This feature was mentioned in 93 Verloop.io reviews.

Based on 93 reviews
In-App Messaging94%

Based on 114 Verloop.io reviews and verified by the G2 Product R&D team. Allows for live chat to be enabled within the app for customer help.

Based on 114 reviews
Co-Browsing93%

As reported in 87 Verloop.io reviews. Allows agents to join a customer's browser session and navigate through the website with them.

Based on 87 reviews
Internal Use93% 6 features
Customization91%

Based on 117 Verloop.io reviews and verified by the G2 Product R&D team. Allows users to customize chat colors, text, logos, and branding.

Based on 117 reviews
Conversation Archiving93%

Based on 107 Verloop.io reviews and verified by the G2 Product R&D team. Archives conversations in a separate location for later reference.

Based on 107 reviews
Lead Development93%

Based on 115 Verloop.io reviews and verified by the G2 Product R&D team. Enables employees to denote potential customers.

Based on 115 reviews
Knowledge Base93%

Based on 110 Verloop.io reviews. Establishes a knowledge base for employee reference during conversations.

Based on 110 reviews
Team Inbox94%

Based on 104 Verloop.io reviews and verified by the G2 Product R&D team. Provides a central location for help requests, helping employees respond sooner.

Based on 104 reviews
Customer Profiles95%

Based on 116 Verloop.io reviews and verified by the G2 Product R&D team. Allows for the creation of profiles for contacts and customers.

Based on 116 reviews
Responses93% 5 features
Customization91%

As reported in 79 Verloop.io reviews. Customize your chat workflows with rules and automations.

Based on 79 reviews
Control94%

Based on 79 Verloop.io reviews. Control who the chatbot converses with (and when).

Based on 79 reviews
Route To Human94%

Has the ability to connect interlocator with a human agent when the need arises. This feature was mentioned in 80 Verloop.io reviews.

Based on 80 reviews
Menu bars92%

Can provide interlocators with menus, through which they can choose a relevant response. This feature was mentioned in 77 Verloop.io reviews.

Based on 77 reviews
Drip sequences93%

Can send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion. This feature was mentioned in 70 Verloop.io reviews.

Based on 70 reviews
Platform94% 7 features
Live chat95%

Provide tools for live chat on one's website. 82 reviewers of Verloop.io have provided feedback on this feature.

Based on 82 reviews
Integrations93%

Based on 76 Verloop.io reviews. Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools.

Based on 76 reviews
Branding93%

Has the ability to customize look and feel of chatbot to match` company branding. This feature was mentioned in 74 Verloop.io reviews.

Based on 74 reviews
Analytics94%

As reported in 77 Verloop.io reviews. Gives user the ability to analyze conversations with the chatbot and see its performance.

Based on 77 reviews
A/B testing93%

Allows users to test the efficacy of various responses through A/B testing. 64 reviewers of Verloop.io have provided feedback on this feature.

Based on 64 reviews
Role-based access95%

As reported in 71 Verloop.io reviews. Allows for varying access to chatbot and admin settings, depending on user, their role, etc.

Based on 71 reviews
Collection of information94%

Can collect and store information from interlocators, such as email, phone number, etc. 75 reviewers of Verloop.io have provided feedback on this feature.

Based on 75 reviews
4.7
★★★★★
Based on 229 reviews
Sadhna M.Customer care executiveSmall-Business(50 or fewer emp.)
August 21, 2024
★★★★★

Chat verloop

What do you like best about Verloop.io?

It very user friendly and smooth to check the details.

What do you dislike about Verloop.io?

Nothing as such all perfect, never faced issue in verloop.

Recommendations to others considering Verloop.io:

It is the best way to communicate with live customer on ...

Read full review on G2 →
Lifin X.Senior Account ExecutiveMid-Market(51-1000 emp.)
May 22, 2024
★★★★★

The best in class for automating customer engagement,

What do you like best about Verloop.io?

Extensive Automation Capabilities.

Ease of use.

User Experience.

Ease of implementation.

Integration Capabilities.

Customer Support.

What do you dislike about Verloop.io?

Nothing.

This is really an extesive system to automate customer engagement.

What proble...

Read full review on G2 →
Anand k.Customer Support ExecutiveMid-Market(51-1000 emp.)
October 27, 2023
★★★★★

My Review for Verloop

What do you like best about Verloop.io?

We use verloop for chat process in our organisation it was user friendly where at a time we can chat with 3 customers and this made our team to handle more and more customers as our organisation was a start up with less no of executives handling more customers...

Read full review on G2 →
Nikhil K.Senior Manager (IT) - Capital MarketMid-Market(51-1000 emp.)
October 23, 2023
★★★★☆

Build your customized BOT with verloop.io AI support build your flow better

What do you like best about Verloop.io?

experince devlopment team, customized bot solutions , delivery on time

What do you dislike about Verloop.io?

faced isseus with session passing mechanisam with pre and post login menyu for chatbot, dashboard works little slow and sometimes error while login

W...

Read full review on G2 →
Anonymous ReviewerEnterprise(> 1000 emp.)
November 3, 2023
★★★★★

it is fun to use verloop while on work and it is very convenient while having access of information

What do you like best about Verloop.io?

The chatting and the can responses which enable use to get great responses

What do you dislike about Verloop.io?

nothing as such just sometimes it gets reconnnect on weak wifi and lagg alot there are many bugs

Recommendations to others considering Verloop.io...

Read full review on G2 →

Company Information

LocationBangalore
Founded2016
Employees124

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FAQ

Here are some frequently asked questions about Verloop io.

What is Verloop.io?

Verloop.io is an AI-powered platform that helps businesses automate their customer support through chatbots.

How does Verloop.io improve customer service?

It provides instant responses to customer queries, which reduces wait times and increases satisfaction.

Can I integrate Verloop.io with other applications?

Yes, Verloop.io offers integration capabilities with various tools and platforms.

Is it suitable for small businesses?

Absolutely! Verloop.io is scalable and fits businesses of all sizes.

What kind of analytics does Verloop.io provide?

It offers detailed insights into customer interactions, response times, and satisfaction levels.

Do I need coding skills to set it up?

No, Verloop.io is user-friendly and does not require coding skills for basic setup.

What messaging platforms can I use with Verloop.io?

You can use Verloop.io with platforms like WhatsApp, Facebook Messenger, and your own website.

Can I customize the chatbot responses?

Yes, you can easily customize the responses and workflows to better suit your brand.