Overview
Userlike is a live chat software that helps businesses connect with their customers in real-time. With its easy-to-use interface, users can communicate efficiently, providing better service and support. The tool is designed to enhance customer satisfaction and engagement, making it a popular choice for many online businesses.
Pros
- User-Friendly Interface
- Real-Time Communication
- Rich Customization Options
- Great Integration
- Excellent Customer Support
Cons
- Pricing
- Limited Features on Lower Plans
- Potential Learning Curve
- Dependence on Internet
- Occasional Bugs
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Key features
Live Chat
Instant messaging feature that allows businesses to connect with website visitors.
Multi-Channel Messaging
Integrates chats from various platforms such as SMS and Facebook Messenger.
Customizable Chat Widget
Lets users personalize the chat widget to suit their brand's style.
Chat History
Stores previous chats so you can follow up with customers easily.
File Sharing
Allows users and customers to share files during a chat for better communication.
Chat Routing
Automatically directs chats to the relevant team member based on availability.
Mobile App
Users can manage and respond to chats on the go with the mobile application.
Analytics & Reporting
Provides insights into chat performance and customer interactions.
Rating Distribution
Pricing
| Plan | Price | Description |
|---|---|---|
| Free | €0.00 | Simple chat setup for your website. |
| Team | €90.00 | Modern website messaging with a flat fee. |
| Corporate | €290.00 | Multi-channel messaging with professional power features. |
| Flex | Contact Us | Enterprise solution. Flexible on all dimensions. |
Screenshots
User Reviews
View all reviews on G2AI Power and Ease of Use
What do you like best about Userlike?
The UI is simple yet effective, it has many useful features and it is easy to implement it in our operations. I've not had the need to contact customer support yet, however I can see that the team is made of more than 40 people, so I'm sure that replies will not...
I did research for my client that was building a new website and Userlike floated to the top.
What do you like best about Userlike?
I was totally impressed with how quickly and efficiently I was up and running. Then I noticed how many features were available to me that I will want to use at some point in the future.
What do you dislike about Userlike?
This is a robust software application ...
Easy integration and good features
What do you like best about Userlike?
Very good management of all operators and their roles and skills. You can change the configuration without having to update your application. There are tutorials that explain all the features.
What do you dislike about Userlike?
It is a bit confusing how to add...
Indispensabile nel mercato di oggi
What do you like best about Userlike?
Il fatto che tiene in memoria le conversazioni
What do you dislike about Userlike?
Forse un po complicato all'inizio conoscere ed attivare tutte le possibilità
What problems is Userlike solving and how is that benefiting you?
Più semplice e veloce interfacciar...
Excellent communication product
What do you like best about Userlike?
It facilitates interaction with the end user and allows you to have closer proximity to the customer.
What do you dislike about Userlike?
Actually nothing, everything is in line with my expectations.
What problems is Userlike solving and how is that benefiting...
Company Information
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FAQ
Here are some frequently asked questions about Userlike.
What is Userlike?
Userlike is a live chat tool designed to assist businesses in communicating with their website visitors.
How can I add Userlike to my website?
You can easily integrate Userlike by adding a simple code snippet to your website.
Is there a mobile app for Userlike?
Yes, Userlike offers a mobile app that allows you to manage chats from your smartphone.
Can I customize the chat widget?
Absolutely! Userlike lets you customize the chat widget to match your brand's colors and style.
Does Userlike support multiple languages?
Yes, Userlike supports various languages, making it suitable for international businesses.
What types of customer communication does Userlike offer?
Userlike offers live chat, email, and messaging through platforms like Facebook Messenger.
Is Userlike suitable for small businesses?
Yes, Userlike can be tailored to fit the needs of small businesses, although pricing may be a consideration.
Can I see chat reports and analytics?
Yes, Userlike provides detailed reports and analytics to help you track chat performance and customer interactions.