Twixor

Provides a repository of information that can be used by those seeking support. This feature was mentioned in 28 Twixor reviews.

As reported in 28 Twixor reviews. Makes articles in the knowledge base searchable on the web.

Based on 29 Twixor reviews. Enables users to engage with other users to solve common issues.

Optimizes the customer self-service experience on mobile devices 26 reviewers of Twixor have provided feedback on this feature.

Gives the user targeted, personalized results based on their activity or preferences 26 reviewers of Twixor have provided feedback on this feature.

Based on 27 Twixor reviews. Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc.

As reported in 26 Twixor reviews. Automates some or all operation related tasks

As reported in 26 Twixor reviews. Utilizes artificial intelligence to improve workflows or customer experiences

Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools This feature was mentioned in 26 Twixor reviews.

Based on 26 Twixor reviews. Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.

Delivers notifications to both sides of the conversation. This feature was mentioned in 27 Twixor reviews.

As reported in 26 Twixor reviews. Sends automated emails to further engage clients and potential clients.

Based on 27 Twixor reviews. Allows for live chat to be enabled within the app for customer help.

Based on 24 Twixor reviews. Allows agents to join a customer's browser session and navigate through the website with them.

Allows users to customize chat colors, text, logos, and branding. 26 reviewers of Twixor have provided feedback on this feature.

Archives conversations in a separate location for later reference. 27 reviewers of Twixor have provided feedback on this feature.

Based on 26 Twixor reviews. Enables employees to denote potential customers.

As reported in 25 Twixor reviews. Establishes a knowledge base for employee reference during conversations.

Based on 26 Twixor reviews. Provides a central location for help requests, helping employees respond sooner.

Based on 26 Twixor reviews. Allows for the creation of profiles for contacts and customers.

Mapped-out responses for conversations. 30 reviewers of Twixor have provided feedback on this feature.

Artificial intelligence (AI) and chatbot involvement. This feature was mentioned in 30 Twixor reviews.

Live human component of conversations. This feature was mentioned in 30 Twixor reviews.

Based on 30 Twixor reviews. Quality of interface for designing and customizing conversation maps.

As reported in 30 Twixor reviews. Conversations enacted over social media.

Conversations enacted through embedding or pop-ups on websites. 29 reviewers of Twixor have provided feedback on this feature.

Conversations enacted through text message (SMS). This feature was mentioned in 29 Twixor reviews.

Conversations enacted through voice assistants. 30 reviewers of Twixor have provided feedback on this feature.

As reported in 21 Twixor reviews. Conversations enacted through other channels.

Overall quality of customer targeting based on needs or situations. 29 reviewers of Twixor have provided feedback on this feature.

Based on 28 Twixor reviews. Creation and modification of customer profiles based on conversations.

Based on 29 Twixor reviews. Reporting based around specific and overall conversation results.

Capture and organization of leads from conversations. 28 reviewers of Twixor have provided feedback on this feature.

Success rate of conversations leading to customer purchases. 29 reviewers of Twixor have provided feedback on this feature.

Based on 18 Twixor reviews. Gives the ability to build a workflow based on business logic or a specific condition in order to route work to different people based on rules.

Provides the user with a no-code or low-code environment in which they can build applications and workflows, including drag-and-drop features. 18 reviewers of Twixor have provided feedback on this feature.

As reported in 18 Twixor reviews. Gives the user the ability to manage documents, including versioning and the ability to integrate those document with third-party applications.

As reported in 18 Twixor reviews. Integrates data and processes from multiple sources into a single system.

Build interfaces once and use them across one or more processes. 18 reviewers of Twixor have provided feedback on this feature.

Gives the user the ability to build and use forms on mobile devices. 18 reviewers of Twixor have provided feedback on this feature.

Streamline the flow of work processes by establishing triggers and alerts that notify and route information to the appropriate people when their action is required within the compensation process. 18 reviewers of Twixor have provided feedback on this feature.

Visually displays connected applications and integrated data. Allows customization and management of workflow structures. 17 reviewers of Twixor have provided feedback on this feature.

Based on 18 Twixor reviews. Processing changes to data sources and applications as changes are made in real-time.

As reported in 18 Twixor reviews. Offers the ability to record processes performed by humans to be recreated by bots.

The platform is able to automatically determine how to resolve help tickets without assistance by human agents This feature was mentioned in 24 Twixor reviews.

As reported in 24 Twixor reviews. The platform's responses to customers can be customized to improve comprehension, relatability, and emotional intelligence

Based on 24 Twixor reviews. When the AI is unable to process a particular type of customer request, it is able to determine which is the best agent to refer the ticket to

Provides personalized responses to interlocator based on segmentation or past responses. This feature was mentioned in 24 Twixor reviews.

Has tools (e.g. dashboards and reports) to better understand conversations Intelligent Virtual Assistants have had. 24 reviewers of Twixor have provided feedback on this feature.

Can have a natural, human-like conversation with an interlocator. This feature was mentioned in 24 Twixor reviews.

As reported in 31 Twixor reviews. Customize your chat workflows with rules and automations.

Control who the chatbot converses with (and when). This feature was mentioned in 31 Twixor reviews.

Based on 31 Twixor reviews. Has the ability to connect interlocator with a human agent when the need arises.

Can provide interlocators with menus, through which they can choose a relevant response. 29 reviewers of Twixor have provided feedback on this feature.

Can send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion. This feature was mentioned in 30 Twixor reviews.

Allows business to edit conversations to meet the unique needs of one's business. This feature was mentioned in 23 Twixor reviews.

As reported in 24 Twixor reviews. Gives users the ability to update systems, like CRM, based on conversations.

Allows users to maintain and observe the accuracy and viability of Intelligent Virtual Assistants. This feature was mentioned in 24 Twixor reviews.

As reported in 30 Twixor reviews. Provide tools for live chat on one's website.

As reported in 30 Twixor reviews. Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools.

As reported in 30 Twixor reviews. Has the ability to customize look and feel of chatbot to match` company branding.

Gives user the ability to analyze conversations with the chatbot and see its performance. This feature was mentioned in 30 Twixor reviews.

Based on 29 Twixor reviews. Allows users to test the efficacy of various responses through A/B testing.

As reported in 31 Twixor reviews. Allows for varying access to chatbot and admin settings, depending on user, their role, etc.

Can collect and store information from interlocators, such as email, phone number, etc. 31 reviewers of Twixor have provided feedback on this feature.

Is able to process inquiries submitted by text data from live chat, email, or SMS This feature was mentioned in 24 Twixor reviews.

Comprehends human speech and can transcribe it to text for processing This feature was mentioned in 24 Twixor reviews.

The AI is able to access the company's internal knowledge to inform and guide responses to customer inquiries This feature was mentioned in 24 Twixor reviews.

The AI platform is able to learn over time on how to interpret each type of customer inquiry and improve the quality of their responses 24 reviewers of Twixor have provided feedback on this feature.

Based on 24 Twixor reviews. Multilingual capabilities allow the AI to process inquiries from many languages

Based on 24 Twixor reviews. The AI's responses to customer inquiries provide human-like organic conversations. The platform is able to understand a question no matter how it's worded and provide comprehensive answers

Allows users to automate responses to customer inquiries across various channels.

Allows users to automate responses to customer inquiries across various channels.

Allows users to automate the process of generating and qualifying sales leads.

Allows users to automate the handling, processing, and management of documents.

Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders.

Allows the AI agent to learn from interactions and adapt its responses accordingly.

Allows the AI agent to learn from interactions and adapt its responses accordingly.

Provides the AI agent the ability to execute tasks without requiring constant user input.

Allows the AI agent to identify and resolve issues without user intervention.