Tur AI

What do you like best about Tur.ai?

As a global distributor of navigation equipment and related services, Radio Holland receives thousands of client requests for orders, managed by our team of over 200 customer operations support agents.

Radio Holland organized an AI Challenge to pitch several parties. After considering factors like pricing, flexibility, and collaboration, we chose to approach Tur.ai.

Their solution has simplified our employees' work, avoided the need to expand the team, and accelerated our response times and proposal delivery speeds. The AI solution has significantly enhanced our lead-to-quote process by automating routine tasks, improving response times, and integrating seamlessly with our existing platforms without requiring major changes.

What do you dislike about Tur.ai?

We’ve been working with Tur.ai for a long time, and they have consistently proven themselves to be a reliable partner. The setup process was smooth, and their ongoing support has ensured that the AI solution continues to meet our evolving needs.

What problems is Tur.ai solving and how is that benefiting you?

Before implementing the AI solution, our clients often faced longer wait times for responses to their inquiries, and the preparation of quotes took longer than we wanted—unacceptable for an industry leader in a highly competitive market. By automating these processes, we've significantly improved our response times and quote preparation speed. This has led to increased customer loyalty and a noticeable reduction in lost sales opportunities.

Furthermore, repetitive tasks for our agents could be automated, which shifts the focus of our agents to what really matters: customer engagement. Additionally, automation significantly reduces the risk of human error.

What do you like best about Tur.ai?

What I like best about Tur.ai is its transformative impact on our client onboarding process. By automating document verification, data entry, and compliance checks, Tur.ai significantly speeds up our onboarding times and ensures accuracy. Clients simply provide their company name, and the system autonomously pulls data from various registries, completing the process swiftly. This automation frees our team to focus on strategic tasks, boosting operational efficiency and client satisfaction. Tur.ai has made our onboarding seamless and hassle-free, making it an essential tool for our financial services.

What do you dislike about Tur.ai?

There's very little to dislike about Tur.ai. Their platform is efficient, reliable, and user-friendly, making the onboarding process smooth and hassle-free

What problems is Tur.ai solving and how is that benefiting you?

Tur.ai is solving two major problems for us. First, it allows clients to onboard at any time, providing 24/7 accessibility. Second, it significantly reduces the amount of information we need to request from clients, as the AI autonomously gathers necessary data from various registries. This automation not only speeds up the process but also enhances the overall client experience, making it more convenient and efficient.

What do you like best about Tur.ai?

Our Atmosfera sales team handles numerous client requests, and Tur.ai has been instrumental in automating up to 80% of these email queries. This has drastically improved our response times and ensured quick, empathetic resolutions while significantly cutting down operational costs. The AI comprehends complex, unstructured emails, identifies multiple intents, and recognizes urgency and sentiment. As a result, our team can now focus on strategic tasks, leading to enhanced efficiency and customer satisfaction.

What do you dislike about Tur.ai?

While Tur.ai has been extremely effective and the team is highly customer-focused and adaptable, there are occasional challenges in seamlessly integrating with some of our legacy systems. Additionally, although the AI handles most tasks efficiently, there are instances where complex, nuanced queries still require manual intervention. However, the Tur.ai team is proactive in addressing these issues as they arise, ensuring minimal disruption to our operations.

What problems is Tur.ai solving and how is that benefiting you?

The AI's ability to integrate with our ERP system allows it to automatically check information and create quotes for potential clients. This has streamlined our sales process, ensuring quick and accurate responses to client inquiries. Additionally, the system's advanced email understanding improves response accuracy and prioritization, allowing our team to focus on strategic tasks and contributing to our overall business growth.

What do you like best about Tur.ai?

With our worldwide network of parcel lockers, we frequently receive a range of technical inquiries about locker operations and user questions in multiple languages. Our goal was to enable partners and clients to submit their specific requests and receive responses in their native languages. Tur.ai successfully tackled this challenge, significantly improving our initial contact resolution and automating routine tasks for our agents. This shift allowed them to focus more on work they truly enjoy.

What do you dislike about Tur.ai?

The Tur.ai team is highly customer-focused and adaptable. The system seamlessly adapted to our processes, and the team effectively showed how it could address our challenges as they arose.

What problems is Tur.ai solving and how is that benefiting you?

Tur.ai played a crucial role in supporting our ongoing expansion into various countries, where managing multiple languages was a critical challenge for us. By effectively addressing this issue, we were able to resolve it completely, allowing us to move forward with our international growth without language barriers. This solution not only facilitated smoother operations across different regions but also enhanced our ability to connect with new markets and customers.

What do you like best about Tur.ai?

Tur.ai has significantly enhanced our customer support by integrating smoothly with our existing systems, enabling our non-technical staff to efficiently automate and improve our parcel locker services. The platform’s out-of-the-box capabilities allow for easy connection of data sources and collaborative design of data-driven processes through a conversational co-pilot. This user-friendly interface delivers practical insights and aids in process optimization, with a range of automations for workflow orchestration and task management. Particularly valuable is the fully automated AI training process, which foregoes the need for AI specialists and markedly speeds up our time to value.

What do you dislike about Tur.ai?

While Tur.ai offers impressive automation capabilities, integrating it with our non-standard legacy systems initially presented some challenges. This required additional hands-on support from the Tur.ai team to ensure smooth implementation and operation.

What problems is Tur.ai solving and how is that benefiting you?

Tur.ai helps us handle a high volume of customer inquiries efficiently, leading to quicker resolutions and higher customer satisfaction. This automation allows our human agents to focus on more complex issues.