Tidio

Allows software to be easily used on multiple mobile devices include phone and tablet devices. This feature was mentioned in 58 Tidio reviews.

Based on 593 Tidio reviews and verified by the G2 Product R&D team. Allows users to customize chat colors, text, logos, and branding.

Based on 61 Tidio reviews. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

As reported in 63 Tidio reviews. Integrates with other customer service software to improve support and enhance functionality

Provides analytics tools that reveal important business metrics and track progress 47 reviewers of Tidio have provided feedback on this feature.

Displays important metrics relating to performance This feature was mentioned in 59 Tidio reviews.

Based on 435 Tidio reviews. Provide tools for live chat on one's website.

Based on 386 Tidio reviews. Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools.

Based on 386 Tidio reviews. Has the ability to customize look and feel of chatbot to match` company branding.

Based on 382 Tidio reviews. Gives user the ability to analyze conversations with the chatbot and see its performance.

Based on 283 Tidio reviews. Allows users to test the efficacy of various responses through A/B testing.

Allows for varying access to chatbot and admin settings, depending on user, their role, etc. This feature was mentioned in 334 Tidio reviews.

Can collect and store information from interlocators, such as email, phone number, etc. This feature was mentioned in 398 Tidio reviews.

As reported in 44 Tidio reviews. User Experience of creating and submitting a ticket

As reported in 41 Tidio reviews. User Experience of responding and receiving a response

As reported in 47 Tidio reviews. Route tickets based on values of fields, changes to ticket status and time based conditions

Based on 49 Tidio reviews. Respond to common requests with standard reply

As reported in 36 Tidio reviews. Offers tools for managing and tracking service-level agreements (SLAs)

Based on 43 Tidio reviews. Documents and files can be attached to the ticket to communicate with customer issues/resolutions

As reported in 40 Tidio reviews. Share and collaborate on tickets with multiple customer service representatives

As reported in 42 Tidio reviews. Central repository for account and contact information

As reported in 46 Tidio reviews. Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents

As reported in 44 Tidio reviews. Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket

Ability for customer service agents to communicate with customers via live chat to solve problems live This feature was mentioned in 52 Tidio reviews.

Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks This feature was mentioned in 40 Tidio reviews.

Make and receive calls directly in the application. Track and record calls for analysis. This feature was mentioned in 35 Tidio reviews.

Based on 62 Tidio reviews. Provides a repository of information that can be used by those seeking support.

Makes articles in the knowledge base searchable on the web. This feature was mentioned in 54 Tidio reviews.

Optimizes the customer self-service experience on mobile devices 60 reviewers of Tidio have provided feedback on this feature.

Based on 62 Tidio reviews. Gives the user targeted, personalized results based on their activity or preferences

As reported in 64 Tidio reviews. Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc.

Based on 68 Tidio reviews. Automates some or all operation related tasks

Utilizes artificial intelligence to improve workflows or customer experiences 62 reviewers of Tidio have provided feedback on this feature.

As reported in 64 Tidio reviews. Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools

Based on 628 Tidio reviews and verified by the G2 Product R&D team. Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.

Based on 633 Tidio reviews and verified by the G2 Product R&D team. Delivers notifications to both sides of the conversation.

Based on 428 Tidio reviews. Sends automated emails to further engage clients and potential clients.

Based on 535 Tidio reviews and verified by the G2 Product R&D team. Allows for live chat to be enabled within the app for customer help.

Based on 373 Tidio reviews and verified by the G2 Product R&D team. Allows agents to join a customer's browser session and navigate through the website with them.

Based on 593 Tidio reviews and verified by the G2 Product R&D team. Allows users to customize chat colors, text, logos, and branding.

Based on 498 Tidio reviews and verified by the G2 Product R&D team. Archives conversations in a separate location for later reference.

Based on 495 Tidio reviews and verified by the G2 Product R&D team. Enables employees to denote potential customers.

Based on 469 Tidio reviews and verified by the G2 Product R&D team. Establishes a knowledge base for employee reference during conversations.

Based on 453 Tidio reviews and verified by the G2 Product R&D team. Provides a central location for help requests, helping employees respond sooner.

Based on 480 Tidio reviews and verified by the G2 Product R&D team. Allows for the creation of profiles for contacts and customers.

As reported in 25 Tidio reviews. Scours various channels for brand mentions to proactively seek reparative communications.

Creates and assigns support tickets, scheduling them in a timely manner. 27 reviewers of Tidio have provided feedback on this feature.

Based on 23 Tidio reviews. Allows administrators to create templated responses to frequently asked questions.

Based on 29 Tidio reviews. Ability to connect agents with customers through Live Chat.

As reported in 30 Tidio reviews. Connects employees with customers through a social media solution.

Ability to connect agents with customers through email. 32 reviewers of Tidio have provided feedback on this feature.

As reported in 24 Tidio reviews. Connects employees with customers through a calling solution.

Ability to connect agents with customers through text message solution. This feature was mentioned in 24 Tidio reviews.

As reported in 39 Tidio reviews. Conversations enacted over social media.

Conversations enacted through embedding or pop-ups on websites. This feature was mentioned in 38 Tidio reviews.

Conversations enacted through text message (SMS). This feature was mentioned in 39 Tidio reviews.

As reported in 37 Tidio reviews. Conversations enacted through voice assistants.

As reported in 37 Tidio reviews. Conversations enacted through other channels.

As reported in 26 Tidio reviews. Software incorporates multiple digital communications channels.

Based on 26 Tidio reviews. Allows incorporation of inbound contacts from non-marketing channels.

Based on 26 Tidio reviews. Includes physical media (mail, flyers, billboards, etc.) in the channels mix.

Provides opportunity for customers to give feedback through a survey. This feature was mentioned in 23 Tidio reviews.

Based on 27 Tidio reviews. Enables administrators to create customized reports reflecting customer satisfaction.

Allows administrators to track visitor activity to understand the research that was done before turning to customer service. 32 reviewers of Tidio have provided feedback on this feature.

Based on 22 Tidio reviews. Provides a knowledge base or other support channel for disparate team members to work together and provide cohesive solutions.

Mapped-out responses for conversations. This feature was mentioned in 39 Tidio reviews.

Based on 40 Tidio reviews. Artificial intelligence (AI) and chatbot involvement.

As reported in 39 Tidio reviews. Live human component of conversations.

As reported in 39 Tidio reviews. Quality of interface for designing and customizing conversation maps.

As reported in 40 Tidio reviews. Overall quality of customer targeting based on needs or situations.

Based on 39 Tidio reviews. Creation and modification of customer profiles based on conversations.

Reporting based around specific and overall conversation results. 38 reviewers of Tidio have provided feedback on this feature.

As reported in 38 Tidio reviews. Capture and organization of leads from conversations.

Based on 40 Tidio reviews. Success rate of conversations leading to customer purchases.

Allows you to deploy NPS surveys to users.

Analyzes user survey responses and information in the application.

Organizes users into predefined groups and provides different responses based on group.

Supports multiple languages.

Provides responses based on user behavior and feedback.

Supports audio and video-based walkthroughs.

Supports text bubble walkthroughs.

Allows planning and deployment of an overall communications strategy. 25 reviewers of Tidio have provided feedback on this feature.

Includes or integrates with content creation apps. 27 reviewers of Tidio have provided feedback on this feature.

Outbound communications are segmented and personalized. This feature was mentioned in 27 Tidio reviews.

Based on 25 Tidio reviews. Inbound contacts are identified and handled based on history.

As reported in 26 Tidio reviews. Software verifies compliance with GDPR, CAN-SPAM, and other legal requirements.

Allows users to leave notes or comments on emails or relevant cases.

Provides a dedicated space or a thread feature that allows for long-form discussion.

Offer in-application assignment and task tracking functionality.

Allows users to create and follow predetermined workflows attached to actions.

Allows users to create canned answers or templates for email responses.

Integrates without outside software to provide additional functionality or pull information.

Provides a tagging system to allow users to sort emails by relevant subject.

Analyzes trends in email content and resolution.

Tracks performance and productivity of users inside the application.

Tracks email analytics like emails opened, how long the email was opened for, etc.

As reported in 421 Tidio reviews. Customize your chat workflows with rules and automations.

Based on 415 Tidio reviews. Control who the chatbot converses with (and when).

Has the ability to connect interlocator with a human agent when the need arises. 415 reviewers of Tidio have provided feedback on this feature.

Can provide interlocators with menus, through which they can choose a relevant response. This feature was mentioned in 399 Tidio reviews.

As reported in 357 Tidio reviews. Can send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion.

Identifies the customer and personalizes interaction at every touchpoint. This feature was mentioned in 61 Tidio reviews.

Based on 57 Tidio reviews. Allows multiple related channels to interact at once to reduce transfers.

Based on 57 Tidio reviews. Prompts agents to engage customers based on contextual data, such as product usage or conversation history.

As reported in 61 Tidio reviews. Provides features for sending outbound messages to engage customers through proactive support.

As reported in 57 Tidio reviews. Can route contacts to agents the customer has worked with before.

Provides features for escalating conversations to the appropriate agent. This feature was mentioned in 55 Tidio reviews.

Maintains a transcript of conversations from all channels. This feature was mentioned in 55 Tidio reviews.

Enables customers to resolve queries or issues without the assistance of an agent. This feature was mentioned in 60 Tidio reviews.

Based on 41 Tidio reviews. Ensures consistent performance, delivering reliable outputs based on user prompts.

Based on 41 Tidio reviews. Implements stringent measures to protect user data and ensure privacy.

Based on 41 Tidio reviews. Shows adeptness in comprehending and responding to complex or multi-part queries.

Based on 43 Tidio reviews. Facilitates natural and human-like conversations, delivering engaging interaction experiences.

Demonstrates a sophisticated understanding of both written and spoken user commands. This feature was mentioned in 39 Tidio reviews.

Exhibits proficiency in maintaining and utilizing context throughout a conversation. This feature was mentioned in 40 Tidio reviews.

Based on 42 Tidio reviews. Offers a high degree of customization to meet individual user or business requirements.

Features robust learning mechanisms, improving responses over time based on past user interactions. 40 reviewers of Tidio have provided feedback on this feature.

Based on 38 Tidio reviews. Showcases the ability to recognize, correct, and learn from its own mistakes.

Based on 37 Tidio reviews. Displays creativity in generating diverse, interesting, and contextually relevant responses.

Produces content that is accurate, factually correct, and relevant to the user's query. 39 reviewers of Tidio have provided feedback on this feature.

Evaluates the chatbot's ability to provide flexible APIs for custom integrations and functionality expansions. 39 reviewers of Tidio have provided feedback on this feature.

Regularly receives updates that contribute to continuous improvement of the product. This feature was mentioned in 38 Tidio reviews.

Assesses the chatbot's ability to function seamlessly across various platforms and devices. 36 reviewers of Tidio have provided feedback on this feature.

As reported in 38 Tidio reviews. Seamlessly integrates with other platforms or software systems, enhancing overall utility.

Allows users to generate text based on a text prompt. This feature was mentioned in 60 Tidio reviews.

Condenses long documents or text into a brief summary. This feature was mentioned in 58 Tidio reviews.

As reported in 17 Tidio reviews. Allows users to generate text based on a text prompt.

As reported in 17 Tidio reviews. Condenses long documents or text into a brief summary.

As reported in 41 Tidio reviews. Allows users to generate text based on a text prompt.

As reported in 40 Tidio reviews. Condenses long documents or text into a brief summary.

As reported in 40 Tidio reviews. Simulates human-like speech from text inputs.

Based on 28 Tidio reviews. Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.