Conversational AI

Sendbird

Sendbird helps you add chat and messaging to your apps easily.

★ 4.5 59 reviews G2
Sendbird screenshot

Overview

Sendbird is a powerful platform designed for developers to integrate chat and messaging features into their applications. It allows businesses to communicate directly with their users, enhancing customer engagement and support. With Sendbird, companies can provide real-time messaging experiences that improve user satisfaction and retention.

The platform offers a range of tools, including one-on-one chats, group messaging, and live chat support. Sendbird's robust API and SDKs make it simple for developers to include these features without building them from scratch. This reduces development time and allows teams to focus on other important areas of their app.

Beyond just messaging, Sendbird also includes features like push notifications, message search, and user profiles. This makes it a comprehensive solution for businesses looking to improve their communication and stay connected with their customers in real time.

✓ Pros

  • Easy Integration
  • Rich Features
  • Scalability
  • High Customization
  • Excellent Support

✗ Cons

  • Cost
  • Learning Curve
  • Limited Free Tier
  • Dependency on Internet
  • Complex Setup
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Key features

Real-time Messaging

Enables instant communication between users with minimal latency.

Group Chat

Allows multiple users to chat together in a single conversation.

Push Notifications

Keeps users engaged by notifying them of new messages even when the app is not active.

User Profiles

Offers customized user experiences with profiles that can be accessed within the chat.

Message Search

Users can easily find previous messages using a search function.

File Sharing

Users can share images and documents seamlessly within the chat.

Chat Moderation

Provides tools for administrators to manage conversations and maintain a safe environment.

Analytics Dashboard

Offers insights and analytics regarding user engagement and messaging trends.

Rating Distribution

5★
67 (80.7%)
4★
14 (16.9%)
3★
1 (1.2%)
2★
1 (1.2%)
1★
0 (0.0%)

Pricing

PlanPriceDescription
Sendbird PricingContact UsVisit website to learn more.

Feature Ratings

Overall Satisfaction84%

Based on real user reviews. Expand a category to see individual feature scores.

Communication91% 2 features
Notifications90%

Delivers notifications to both sides of the conversation. This feature was mentioned in 21 Sendbird reviews.

Based on 21 reviews
In-App Messaging92%

As reported in 22 Sendbird reviews. Allows for live chat to be enabled within the app for customer help.

Based on 22 reviews
Internal Use83% 6 features
Customization87%

Allows users to customize chat colors, text, logos, and branding. This feature was mentioned in 22 Sendbird reviews.

Based on 22 reviews
Conversation Archiving80%

As reported in 19 Sendbird reviews. Archives conversations in a separate location for later reference.

Based on 19 reviews
Lead Development78%

As reported in 21 Sendbird reviews. Enables employees to denote potential customers.

Based on 21 reviews
Knowledge Base83%

Establishes a knowledge base for employee reference during conversations. This feature was mentioned in 20 Sendbird reviews.

Based on 20 reviews
Team Inbox83%

As reported in 20 Sendbird reviews. Provides a central location for help requests, helping employees respond sooner.

Based on 20 reviews
Customer Profiles87%

Allows for the creation of profiles for contacts and customers. This feature was mentioned in 21 Sendbird reviews.

Based on 21 reviews
Campaigns79% 4 features
Customize85%

As reported in 11 Sendbird reviews. Allow users to customize their messages.

Based on 11 reviews
Scheduling77%

Schedule push notifications to be delivered at a specific date and time, or set an expiration for time-bound messages This feature was mentioned in 11 Sendbird reviews.

Based on 11 reviews
Retarget73%

Retarget your messages based on previous user engagement. 11 reviewers of Sendbird have provided feedback on this feature.

Based on 11 reviews
Triggered Notifications79%

As reported in 11 Sendbird reviews. Automate notifications based on user behavior

Based on 11 reviews
Analytics78% 2 features
Campaign Performance79%

Track and report on performance metrics and conversions 11 reviewers of Sendbird have provided feedback on this feature.

Based on 11 reviews
Audience Insights77%

Report on audience demographics and engagement This feature was mentioned in 11 Sendbird reviews.

Based on 11 reviews
Optimization78% 3 features
Personalization79%

Personalize messages with contextual data such as customer names or product recommendations This feature was mentioned in 11 Sendbird reviews.

Based on 11 reviews
Rich Notifications82%

Enhance messages with images, emojis, animated gifs, or videos 10 reviewers of Sendbird have provided feedback on this feature.

Based on 10 reviews
Integrations74%

Based on 11 Sendbird reviews. Integrate with third-party marketing or e-commerce software

Based on 11 reviews
Functionality88% 3 features
Ease Of Integration88%

Empowers developers to intuitively integrate cloud communications functionality for their applications. 52 reviewers of Sendbird have provided feedback on this feature.

Based on 52 reviews
API Call Speed89%

As reported in 52 Sendbird reviews. Grants high speed API calls for fast communications.

Based on 52 reviews
Communication Varieties88%

Based on 49 Sendbird reviews. Enables a wide variety of communication types such as SMS, voice, video, etc.

Based on 49 reviews
Support86% 3 features
Documentation85%

Provides clear, effective documentation for API integrations. This feature was mentioned in 51 Sendbird reviews.

Based on 51 reviews
Community Support82%

Provides public user forums for support questions and help. This feature was mentioned in 49 Sendbird reviews.

Based on 49 reviews
Professional Support90%

As reported in 51 Sendbird reviews. Connects users with professional support teams to troubleshoot and finetune integrations.

Based on 51 reviews
Responses3 features
Personalization

Provides personalized responses to interlocator based on segmentation or past responses.

Route To Human

Has tools (e.g. dashboards and reports) to better understand conversations Intelligent Virtual Assistants have had.

Natural Language Understanding (NLU)

Can have a natural, human-like conversation with an interlocator.

Platform3 features
Conversation Editor

Allows business to edit conversations to meet the unique needs of one's business.

Integration

Gives users the ability to update systems, like CRM, based on conversations.

Human-In-The-Loop

Allows users to maintain and observe the accuracy and viability of Intelligent Virtual Assistants.

Data92% 2 features
Reliability90%

Ensures consistent performance, delivering reliable outputs based on user prompts. 10 reviewers of Sendbird have provided feedback on this feature.

Based on 10 reviews
Data Security94%

Implements stringent measures to protect user data and ensure privacy. This feature was mentioned in 11 Sendbird reviews.

Based on 11 reviews
Interaction86% 5 features
Complex Query Handling83%

As reported in 11 Sendbird reviews. Shows adeptness in comprehending and responding to complex or multi-part queries.

Based on 11 reviews
Natural Conversation85%

Facilitates natural and human-like conversations, delivering engaging interaction experiences. This feature was mentioned in 10 Sendbird reviews.

Based on 10 reviews
Understanding89%

Based on 11 Sendbird reviews. Demonstrates a sophisticated understanding of both written and spoken user commands.

Based on 11 reviews
Context Management85%

Exhibits proficiency in maintaining and utilizing context throughout a conversation. This feature was mentioned in 10 Sendbird reviews.

Based on 10 reviews
Customizability88%

Offers a high degree of customization to meet individual user or business requirements. This feature was mentioned in 10 Sendbird reviews.

Based on 10 reviews
Learning75% 1 feature
Error Learning75%

Showcases the ability to recognize, correct, and learn from its own mistakes. 10 reviewers of Sendbird have provided feedback on this feature.

Based on 10 reviews
Content Generation84% 2 features
Creativity82%

As reported in 10 Sendbird reviews. Displays creativity in generating diverse, interesting, and contextually relevant responses.

Based on 10 reviews
Content Accuracy85%

As reported in 10 Sendbird reviews. Produces content that is accurate, factually correct, and relevant to the user's query.

Based on 10 reviews
System88% 4 features
API Flexibility92%

Evaluates the chatbot's ability to provide flexible APIs for custom integrations and functionality expansions. 11 reviewers of Sendbird have provided feedback on this feature.

Based on 11 reviews
Update Frequency and Utility85%

Based on 10 Sendbird reviews. Regularly receives updates that contribute to continuous improvement of the product.

Based on 10 reviews
Cross-Platform Compatibility88%

As reported in 11 Sendbird reviews. Assesses the chatbot's ability to function seamlessly across various platforms and devices.

Based on 11 reviews
Software Integration88%

As reported in 11 Sendbird reviews. Seamlessly integrates with other platforms or software systems, enhancing overall utility.

Based on 11 reviews
Generative AI78% 6 features
AI Text Generation

Allows users to generate text based on a text prompt.

AI Text Summarization

Condenses long documents or text into a brief summary.

AI Text Generation

Allows users to generate text based on a text prompt.

AI Text Summarization

Condenses long documents or text into a brief summary.

AI Text Generation77%

Allows users to generate text based on a text prompt. This feature was mentioned in 17 Sendbird reviews.

Based on 17 reviews
AI Text Summarization78%

Condenses long documents or text into a brief summary. This feature was mentioned in 17 Sendbird reviews.

Based on 17 reviews
Automation - AI Agents5 features
Sales Follow-Up

Allows users to automate responses to customer inquiries across various channels.

Customer Interaction Automation

Allows users to automate responses to customer inquiries across various channels.

Lead Generation

Allows users to automate the process of generating and qualifying sales leads.

Document Processing

Allows users to automate the handling, processing, and management of documents.

Feedback Collection

Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders.

Autonomy - AI Agents4 features
Independent Decision Making

Allows the AI agent to learn from interactions and adapt its responses accordingly.

Adaptive Responses

Allows the AI agent to learn from interactions and adapt its responses accordingly.

Task Execution

Provides the AI agent the ability to execute tasks without requiring constant user input.

Problem Solving

Allows the AI agent to identify and resolve issues without user intervention.

WhatsApp Messaging - WhatsApp Marketing6 features
Transactional Messages

Allows users to establish automated workflows and triggers to deliver transactional WhatsApp messages and notifications

Bulk WhatsApp Messaging

Enables users to send mass WhatsApp marketing campaigns

Conversational Messaging

Facilitates two-way WhatsApp messaging to encourage subscriber engagement and loyalty

Personalization

Offers features for personalizing WhatsApp messages based on customer information or past behavior

Promotional Messages

Allow users to share promotions with subscribers via WhatsApp

Automated Replies

Provides automated WhatsApp message replies to recipients

WhatsApp Business Platform - WhatsApp Marketing4 features
Segmentation

Deliver tailored promotions to specific audience segments

API Integration

Facilitates the integration of WhatsApp messaging into existing business applications through WhatsApp Business API

WhatsApp Commerce

Allow customers to browse, discover, research, purchase, and complete payment in real-time

Analytics

Provides analytics on opt-ins, open and delivery rates, and click-throughs

Screenshots

User Reviews

View all reviews on G2
4.6
★★★★★
Based on 83 reviews
Dhodraj S.Software EngineerMid-Market(51-1000 emp.)
October 30, 2024
★★★★☆

Flexible Messaging Platform with Great Potential

What do you like best about Sendbird?

We've found Sendbird to be a fantastic chat solution for our apps. What rreally stands is how flexible their SDKs and APIs are, we were able to customise every aspect to match our business requirements, look and feel. The real time messaging just works beautiful...

Read full review on G2 →
Hari h.Senior Software Engineer - Mobile ApplicationsSmall-Business(50 or fewer emp.)
October 30, 2024
★★★★☆

Ai powered communication channel for customer support solutions

What do you like best about Sendbird?

I love how easy sedbird makes it to integrate chat into our app, especially with ai chatbot feature. the api is customizable and scales perfectly as our user base grows. the platform has everything we need for real time communication, from group chats to media s...

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Santhosh S.DevOps EngineerMid-Market(51-1000 emp.)
October 18, 2024
★★★★★

A robust messaging platform with lots of messaging features for businesses

What do you like best about Sendbird?

I like the customization that Sendbird offers, the ease of use, scalability, messaging features, easy integration, real-time notifications and analytics provided on the user metrics, easy to implement workflows makes Sendbird a excellent platform.

What do you d...

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Dharmesh R.Senior Software developerMid-Market(51-1000 emp.)
November 11, 2024
★★★★★

Sendbird provides all necessary APIs needed build full fledged customer support application.

What do you like best about Sendbird?

SendBird is packed with features in terms of messaging suitable APIs and SDKs for all popular frameworks and tons of customization options for all business needs with the utmost security and highly scalable to accommodate millions of users with low latency and s...

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BOWOO C.PMMid-Market(51-1000 emp.)
October 15, 2024
★★★★★

Elevate Your Communication with Seamless Chat and Messaging!

What do you like best about Sendbird?

SendBird is a robust, user-friendly chat and messaging platform known for its seamless integration, reliability, and strong security. It offers extensive customization options to match your branding and a responsive support team.

This makes it an excellent choi...

Read full review on G2 →

Company Information

LocationSan Mateo, California
Founded2013
Employees288
Twitter @sendbird
LinkedIn View Profile

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FAQ

Here are some frequently asked questions about Sendbird.

What is Sendbird?

Sendbird is a platform that helps developers add chat and messaging functions to their apps.

What features does Sendbird offer?

It offers real-time messaging, group chats, push notifications, and more.

Is Sendbird easy to integrate?

Yes, it provides APIs and SDKs that make integration simple for developers.

Can I use Sendbird for customer support?

Absolutely! Sendbird allows for live chat support between businesses and customers.

How secure is Sendbird?

Sendbird prioritizes security with features that help protect user data and conversations.

Is there a free version of Sendbird?

Yes, Sendbird offers a free tier, but it has limitations on features.

What platforms does Sendbird support?

It supports various platforms, including web, iOS, and Android applications.

Can I customize the chat interface?

Yes, Sendbird allows significant customization to fit your app's design.