RulAI

What do you like best about Rulai?

Rulai goes beyond the norm and looks to address the more difficult conversational AI challenges that other solutions tend to shy away from such as context awareness and seamless orchestration across multiple channels. Their knolwedge of the enterprise customer service space helps them deliver a comprehensive and thorough feature set that is easy to use, requires low to no code, and is packaged as a seamless cloud-based solution at scale.

What do you dislike about Rulai?

Rulai is a newer company, and like any technology business, it faces the usual growing pains and bandwidth issues common in the fast paced, hungry AI market. These challenges are easily overcome with Rulai's deep bench of enterprise and technology expertise coupled with strong university partnerships that lead to best-in-class solutions. They are worth the wait.

What problems is Rulai solving and how is that benefiting you?

Rulai provides a better customer engagement and experience which leads to increased first-time resolution outcomes , lower operational cost, increase customer satisfaction, and bandwidth savings with the live agents. The solution is aware of the different modes of communication (chat, voice, text) and seamlessly weaves the conversation across the various channels caring for the latest PCI and PI security standards. Often times, customers get distracted for an extended period of time or try to address multiple concerns at the same time. Normally this confuses chatbots at best while most timeout, but the Rulai solution is aware of this and through context awareness, allows customers to side-step, go a different direction and come back to pick up the issue when they are ready - very nice.

The setup and implementation of the solutions is supported by a robust suite of cloud-based training called Rulai Institute. Rulai Institue provides comprehensive video and hands on training with a live sandboxed environment in two distinct disciplines: Designer and Developer. The training materials match the live user training experience resulting in little to no configuration on the students part and can be delivered anywhere at the pace the student requires.

The core designer interface of the Rulai solution is a modern graphical, drag and drop based interface making anyone familiar with PowerPoint or similar tools ready to create fairly complex and productive customer engagement workflows. Where additional help is needed to glue, or script, parts together, the solution provides the needs help and examples to finish the task. Related to the interface is the Rulai chatbot that is always available to test your workflows and integrations prior to pushing them to production. The designer environment and related chatbot has extensive debugging capabilities which are very helpful when needing to understand certain workflow paths or specific data being passed around. One can, with confidence, take their tested workflow and quickly make it production ready at the click of a few buttons - reversing it out is just as simple.

The browser/cloud-based interactive designer and developer envirnoments coupled with the drag/drop and low code requirements make designing, testing, and publishing workflows quick and efficient - again resulting in lower cost and requiring a less than technical skill set to produce.

Ultimately the Rulai solution benefits me by making the complexity of conversational AI simple, cost effective and fast to implement. Allowing Rulai to take care of the conversational complexities, scale, and implementation details of the solution in turn allows me to focus on solving my specific business needs and use cases from a customer experience perspective. No more being bogged down with pages of APIs to code, data scraping, connectivity issues to debug, and a host of other technical details to worry about. Rulai's converstaional AI solution quietly and intelligently takes care of these complexities in the background allowing me to focus on the customer engagement aesthetics.

What do you like best about Rulai?

I have been using Rulai for about 4 years now. Due to my experience with other chatbot platforms, I can safely say that Rulai has all the features needed for a great user experience. For UX writers such as I myself, Rulai is easy enough to implement content on and adapting conversational flows from other tools such as Miro and Figma are easy too because of Rulai's visual capabilities.

Unlike other platforms, you can clearly see the conversational flow design in front of you. Troubleshooting made easy as well, and you don't need to be incredibly tech savvy to use most of the platform's features. Adding to that, if you are used to other platforms and know the basics of programmig, Rulai is incredibly deep with plenty of features to be used in integrations and more complex solutions for clients.

Features such as analytics, knowledge bases and so on are also easy to learn and use. The platform consists of a solid foundation for chatbots for all kinds of clients. Though I would recommend it for clients that want more from their chatbots than just a FAQ bot.

What do you dislike about Rulai?

While the user interface is friendly, I've had experiences where other colleagues had trouble navigating the dashboard and finding information. While I consider Rulai to be easy to learn, it won't be quick as other more simple chatbot platforms.

The platform also lacks a built-in satisfaction survey for users to interact with, unlike other platforms where it's something that can be set in their settings, a flow needs to be created and then triggered throughout the bot so it appears during conversations.

I would say that Rulai is easy to learn, but hard to master, which can be seen as a negative for some clients.

What problems is Rulai solving and how is that benefiting you?

Rulai offers great features for clients that need chatbots that can deal with complex matters, such as product returns, cancellations, payments and so on. Our clients are always looking for new features and integrations and Rulai makes it easy for us to come up with new solutions. The platform was never a blocker regarding features that were requested by our clients.

What do you like best about Rulai?

Easy to learn: I'm a student new to AI and Natural Language Processing, and the course material Rulai offers is very comprehensive, organized, and easy to follow. I was able to use the developer console right away after taking the course.

Flexible console: The console interface is intuitive and user-friendly. I was impressed by its versatility for a wide range of use cases and its integration with multiple channels. The console allows drag-and-drop while also letting you run customized code.

Powerful analytics: The analytics feature is robust and easy to access. It allows customized filtering and can provide detailed insights into chatbot usage and user activity.

What do you dislike about Rulai?

Minor UI: Potentially some minor improvements with the UI of the console may further improve development efficiency.

What problems is Rulai solving and how is that benefiting you?

I was able to get a headstart on learning NLP and utilizing it on the fly without having any prior knowledge in AI. Having the experience of building chatbots in Rulai has advanced my knowledge and interest in leveraging chatbots to integrate Human-Centered-Design into more business solutions.

What do you like best about Rulai?

I had a great experience with the folks at Rulai during our integration project. They are very helpful and knowledgeable. Their product is top notch and very easy to integrate with. We built a custom integration and I appreciated the flexibility built into the Rulai platform.

What do you dislike about Rulai?

I am satisfied overall with the Rulai solution. .

What problems is Rulai solving and how is that benefiting you?

We partnered for the development for a Conversation Orchestration platform for a better CX. Rulai solve the Chat automation, while SentioCX solves the triaging and the routing.

Rulai is a very flexibile product, making it very easy to integrate complex scenarios.

What do you like best about Rulai?

I like that it is mostly simple and easy to use, as it only uses javascript, also the interface is freidnly and easy to use and remember where everything is.

What do you dislike about Rulai?

I think that its robustness makes it have limitations, I also don't like that some things in testing don't work in production, or I also think that there's is not new stuff coming once in a while or improvements.

What problems is Rulai solving and how is that benefiting you?

The problem of attending lots of clients and helping them solve them with the use of Rulai, as we can use apis in Rulai this helps a lot to automate lots of steps.