Moveworks

What do you like best about Moveworks?

The technical questions which every employee might had in the initial days after joining a new company can be resolved easily.

The recursive AI prompts/suggestions are good and quiet related. It's direct plug n play, once the onboarding is done, So it's quiet easy to implement.

Employees instead of scheduling a meeting with aother employee now can use this tool to get answers to their queries. This is being used very frequently and it saves a not of time.

What do you dislike about Moveworks?

It's not very easy to integrate it with very technical businesses. I think the flows will have to be set up before the product can be used. The security is still an issue as, it becomes very difficult for someone to control the level of access. It becomes even more complicated to control the kind of queries that may lead to leak of sensitive data.

What problems is Moveworks solving and how is that benefiting you?

I tried using Moveworks for onboarding of an employee. So whenenver a new employee joins a company, he/she is required to uderstand a lot of basic things about a company, for which usually we organise the knowledge transfre sessions. As I was low on manpower, I tried exploring other tools around which could be capable of solving these kind of problems. But As I went forward with exploring the tools, I came to know that it will require a lot of training time before it can become reliable. So Moveworks is good with hard-deterministic problems, but I think it need a lot of improvement before it can take up large conversations.

What do you like best about Moveworks?

Since implementing Moveworks we've had a 50% reduction in volume in 4 years. Our IT Service Desk savings has been able to pay for the Moveworks contract and still provide some cost savings!

Moveworks made it very easy to get started. We have good joint success programs and are on the same page

What do you dislike about Moveworks?

There has been challenges in support but they are getting addressed quickly! The issues we have had get addressed quickly from their leadership teams.

What problems is Moveworks solving and how is that benefiting you?

Finding all information for our company in multiple realms like Supply Chain, People and Culture, IT, and even our business processes!

Our utility workers use it for their critical work!

What do you like best about Moveworks?

Recently I got time to explore Movework AI Copilot and explore it's features, Being a AI developer, It was pleasant to see how Movework automate required day to day task related to IT support and other enablement function, Very well.

They have created a all in one place solution, which can easily adopt by not technical organisation as well with less to no devlopment requirements.

What do you dislike about Moveworks?

Restriction in major customisation in functionality is something I saw challenging. But that is something we can work with MoveWork to see workarounds.

What problems is Moveworks solving and how is that benefiting you?

It's one Stop solutions for IT support and helpdesk

What do you like best about Moveworks?

The innovative way in which they use AI to get rid of every day small headaches that take away so much energy from the IT employees.

What do you dislike about Moveworks?

Implementing and integrating Moveworks with existing systems is not simple and can be very time-cosuming.

What problems is Moveworks solving and how is that benefiting you?

Mainly ease of reporting IT issues and passwort resetting.

What do you like best about Moveworks?

Automating tasks using Moveworks has been the best choice, their support is fast and always responsive.

What do you dislike about Moveworks?

In complicated cases it might not be the best alternative.

What problems is Moveworks solving and how is that benefiting you?

Moveworks helped me to reduce the volume of repetitive tasks, such as passwords resets, access request, etc. Also the response times are excellent.