LivePerson

Provides a repository of information that can be used by those seeking support. This feature was mentioned in 12 LivePerson reviews.

Makes articles in the knowledge base searchable on the web.

Enables users to engage with other users to solve common issues.

Optimizes the customer self-service experience on mobile devices

Gives the user targeted, personalized results based on their activity or preferences

Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc.

Automates some or all operation related tasks

Utilizes artificial intelligence to improve workflows or customer experiences

Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools

Based on 29 LivePerson reviews and verified by the G2 Product R&D team. Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.

Based on 28 LivePerson reviews and verified by the G2 Product R&D team. Delivers notifications to both sides of the conversation.

As reported in 13 LivePerson reviews. Sends automated emails to further engage clients and potential clients.

Based on 21 LivePerson reviews and verified by the G2 Product R&D team. Allows for live chat to be enabled within the app for customer help.

Allows agents to join a customer's browser session and navigate through the website with them.

Based on 27 LivePerson reviews and verified by the G2 Product R&D team. Allows users to customize chat colors, text, logos, and branding.

Based on 20 LivePerson reviews and verified by the G2 Product R&D team. Archives conversations in a separate location for later reference.

Based on 16 LivePerson reviews and verified by the G2 Product R&D team. Enables employees to denote potential customers.

Based on 21 LivePerson reviews and verified by the G2 Product R&D team. Establishes a knowledge base for employee reference during conversations.

Based on 17 LivePerson reviews and verified by the G2 Product R&D team. Provides a central location for help requests, helping employees respond sooner.

Based on 23 LivePerson reviews and verified by the G2 Product R&D team. Allows for the creation of profiles for contacts and customers.

Scours various channels for brand mentions to proactively seek reparative communications.

Creates and assigns support tickets, scheduling them in a timely manner.

Allows administrators to create templated responses to frequently asked questions.

Ability to connect agents with customers through Live Chat.

Connects employees with customers through a social media solution.

Ability to connect agents with customers through email.

Connects employees with customers through a calling solution.

Ability to connect agents with customers through text message solution.

Conversations enacted over social media.

Conversations enacted through embedding or pop-ups on websites.

Conversations enacted through text message (SMS).

Conversations enacted through voice assistants.

Conversations enacted through other channels.

Provides opportunity for customers to give feedback through a survey.

Enables administrators to create customized reports reflecting customer satisfaction.

Allows administrators to track visitor activity to understand the research that was done before turning to customer service.

Provides a knowledge base or other support channel for disparate team members to work together and provide cohesive solutions.

Mapped-out responses for conversations.

Artificial intelligence (AI) and chatbot involvement.

Live human component of conversations.

Quality of interface for designing and customizing conversation maps.

Overall quality of customer targeting based on needs or situations.

Creation and modification of customer profiles based on conversations.

Reporting based around specific and overall conversation results.

Capture and organization of leads from conversations.

Success rate of conversations leading to customer purchases.

Records sales calls and facilitates playback

Utilizes machine learning technology to analyze recorded sales calls

Analyzes or facilitates the analysis of recorded and stored sales calls for insight

Leverages analytics to qualify and score calls in real time

Leverages technology to rate or "read" recordings to determine the impact of sales calls

Transcribes sales calls from speech to text

Utilizes artificial intelligence technology to discover insights within recorded sales calls

Provides personalized responses to interlocator based on segmentation or past responses. 51 reviewers of LivePerson have provided feedback on this feature.

Based on 55 LivePerson reviews. Has tools (e.g. dashboards and reports) to better understand conversations Intelligent Virtual Assistants have had.

Based on 56 LivePerson reviews. Can have a natural, human-like conversation with an interlocator.

Based on 10 LivePerson reviews. Customize your chat workflows with rules and automations.

Control who the chatbot converses with (and when). 11 reviewers of LivePerson have provided feedback on this feature.

Has the ability to connect interlocator with a human agent when the need arises. 13 reviewers of LivePerson have provided feedback on this feature.

Based on 10 LivePerson reviews. Can provide interlocators with menus, through which they can choose a relevant response.

Can send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion.

As reported in 52 LivePerson reviews. Allows business to edit conversations to meet the unique needs of one's business.

Gives users the ability to update systems, like CRM, based on conversations. 20 reviewers of LivePerson have provided feedback on this feature.

Allows users to maintain and observe the accuracy and viability of Intelligent Virtual Assistants. 53 reviewers of LivePerson have provided feedback on this feature.

Provide tools for live chat on one's website. This feature was mentioned in 11 LivePerson reviews.

Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools. 10 reviewers of LivePerson have provided feedback on this feature.

As reported in 12 LivePerson reviews. Has the ability to customize look and feel of chatbot to match` company branding.

As reported in 11 LivePerson reviews. Gives user the ability to analyze conversations with the chatbot and see its performance.

Allows users to test the efficacy of various responses through A/B testing.

Allows for varying access to chatbot and admin settings, depending on user, their role, etc.

Can collect and store information from interlocators, such as email, phone number, etc.

Identifies the customer and personalizes interaction at every touchpoint. This feature was mentioned in 16 LivePerson reviews.

Allows multiple related channels to interact at once to reduce transfers. This feature was mentioned in 16 LivePerson reviews.

Based on 13 LivePerson reviews. Prompts agents to engage customers based on contextual data, such as product usage or conversation history.

Provides features for sending outbound messages to engage customers through proactive support. 16 reviewers of LivePerson have provided feedback on this feature.

As reported in 15 LivePerson reviews. Can route contacts to agents the customer has worked with before.

As reported in 16 LivePerson reviews. Provides features for escalating conversations to the appropriate agent.

As reported in 17 LivePerson reviews. Maintains a transcript of conversations from all channels.

Based on 17 LivePerson reviews. Enables customers to resolve queries or issues without the assistance of an agent.

Is able to process inquiries submitted by text data from live chat, email, or SMS

Comprehends human speech and can transcribe it to text for processing

The AI is able to access the company's internal knowledge to inform and guide responses to customer inquiries

The platform is able to automatically determine how to resolve help tickets without assistance by human agents

The platform's responses to customers can be customized to improve comprehension, relatability, and emotional intelligence

When the AI is unable to process a particular type of customer request, it is able to determine which is the best agent to refer the ticket to

The AI platform is able to learn over time on how to interpret each type of customer inquiry and improve the quality of their responses

Multilingual capabilities allow the AI to process inquiries from many languages

The AI's responses to customer inquiries provide human-like organic conversations. The platform is able to understand a question no matter how it's worded and provide comprehensive answers

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Simulates human-like speech from text inputs.

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Allows users to automate responses to customer inquiries across various channels.

Allows users to automate responses to customer inquiries across various channels.

Allows users to automate the process of generating and qualifying sales leads.

Allows users to automate the handling, processing, and management of documents.

Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders.

Allows the AI agent to learn from interactions and adapt its responses accordingly.

Allows the AI agent to learn from interactions and adapt its responses accordingly.

Provides the AI agent the ability to execute tasks without requiring constant user input.

Allows the AI agent to identify and resolve issues without user intervention.