Kapiche

What do you like best about Kapiche?

Kapiche has made open-end text analysis extremely quick & easy with a live connection to our VOC suvey data. The tool has become an integral part of our weekly and monthly reporting. We can quickly identify and track themes, compare time periods, and assess theme impact on KPI's such as NPS.

What do you dislike about Kapiche?

The quadrant map widget is an awesome visualization, but the data labels often overlap making it unreadable. We have to download the data and create quadrant maps in Excel to use in our reports.

What problems is Kapiche solving and how is that benefiting you?

VOC open-end text analysis used to be a long process that required extensive data preparation and manual uploads. The live data feed is a huge time saver. The ability to compare time periods and assess theme impact on KPI's such as NPS has really elevated our reporting.

What do you like best about Kapiche?

I love Kapiche. It makes my job easier, more interesting and its fun to dive into what customers are saying. It takes the hard work out of traditional methods of text analysis. I can do more useful things with my time like identify meaningful insights! I spend at least 50% of my time in Kapiche preparing reports.

We have a great support system too - Thank you Christina and Ika for always being there for us and helping us achieve our goals.

What do you dislike about Kapiche?

I can't think of anything I dislike. I'm excited to see more developments coming through the pipeline.

What problems is Kapiche solving and how is that benefiting you?

We would spend days each month trying to analyse our main customer feedback survey manually. Now, we not only analyse this feedback but we also analyse other feedback channels were were not able to do before. We can now confidentally answer questions like 'what do our customers need?', 'how receptive will customers be to this new product or service?'

What do you like best about Kapiche?

Amazing team to work with.

They take on and implement UX feedback (personally experienced)

Sentiment Identification

Storyboard Layout

Dashboard Options

Fantastic customer support and account support

What do you dislike about Kapiche?

Doesnt currently have integration with Microsoft Teams or automation with inMoment

Not all features of Dashboard are available in analysis view

What problems is Kapiche solving and how is that benefiting you?

Kapiche is helping to identify key concepts and phrases from thousands of customer verbatims. Hopefully in future we will be using it for ongoing tracking of key metrics and new business initiatives. Much easier than manually coding feedback.

What do you like best about Kapiche?

The ability to determine impact on NPS of themes

What do you dislike about Kapiche?

Creating themes is still quite manual and never know how accurate they are

What problems is Kapiche solving and how is that benefiting you?

The speed of processsing responses is unrivalled, which makes short turnaround requests a lot easier even if just at high level

What do you like best about Kapiche?

With the aid of the great technology Kapiche, my team and I are better able to analyze consumer feedback. We save time since it gives us informative insights and enables us to rapidly comprehend what our clients think.

What do you dislike about Kapiche?

The timeline widget can be enhanced to provide alternative scheduling choices, such as bi-monthly intervals. The option to apply filters at the storyboard level would be very helpful.

What problems is Kapiche solving and how is that benefiting you?

It has been advantageous for us since it allows us to efficiently analyse huge amount of consumer input and make decisions that improve ours customers' overall experience.