Overview
JivoChat is a live chat software that helps businesses connect with their customers in real-time. It allows you to offer support and answer questions directly on your website, making it easier for customers to get help when they need it. With JivoChat, you can manage chats from different channels all in one place.
This tool is designed for all sizes of businesses. Whether you're a small shop or a large organization, JivoChat provides the features you need to enhance your customer service. With its user-friendly interface, staff can quickly learn how to use it effectively. It can also help boost sales by providing quick answers to customer inquiries.
JivoChat integrates with many popular platforms and applications. This means you can link it to your existing tools, making it even more powerful. By using JivoChat, businesses can improve their customer interaction and gain a competitive edge in the market.
Pros
- User-Friendly
- Real-Time Support
- Boosts Sales
- Integration Capabilities
- Mobile Access
Cons
- Limited Free Version
- Response Time Issues
- Learning Curve
- Customization Limitations
- Dependence on Internet
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Key features
Live Chat
Provides real-time chat support for customers visiting your website.
Mobile App
Available on mobile platforms, allowing support from anywhere.
Automated Greetings
Sends automated welcome messages to engage visitors.
Visitor Tracking
See who is on your site and what pages they are viewing.
Integration Options
Connects with other platforms like CRM and social media.
Offline Messaging
Lets customers leave messages when agents are not online.
Multi-Channel Support
Manages chats from email, social media and online chats.
Customizable Widgets
Allows businesses to personalize the chat widget to fit their brand.
Rating Distribution
Pricing
| Plan | Price | Description |
|---|---|---|
| Mid-Market | N/A | - |
User Reviews
View all reviews on G2The features doesn't work even after reporting the problem several times over the last 2 years
What do you like best about JivoChat?
Easy app. I guess the everyone can use it for basic features, but if you want more from the functions, there is always problem.
What do you dislike about JivoChat?
There is a lot of the functions, but they are not working. For example the Mandatory to listen f...
Feedback on JivoChat Experience
What do you like best about JivoChat?
I like JivoChat's cool design, it adds a modern touch to our website.
What do you dislike about JivoChat?
I find the setup process for JivoChat to be somewhat confusing and time-consuming.
What problems is JivoChat solving and how is that benefiting you?
N/a
Great service and compact product
What do you like best about JivoChat?
Great way to drum up customers and clients
What do you dislike about JivoChat?
The only downside is that it's harder to get free time with people contacting so often!
What problems is JivoChat solving and how is that benefiting you?
Answering customer question...
Easy to use & makes your business look great!
What do you like best about JivoChat?
My favorite thing about Jivo Chat is how easy it is to use both as an administrator and as a user. Training a new agent on using the platform is easy and doesn't take much time. Plus, I appreciate how easy it is to add new agents or remove old agents.
What do y...
Review Jivo Chat
What do you like best about JivoChat?
Easy console for agents to connect with customers and assist with some really good handy features like canned responses to common queries.
What do you dislike about JivoChat?
licenses are applicable on per agent seat which is quite expensive to enlarge reachabi...
Company Information
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FAQ
Here are some frequently asked questions about JivoChat.
What is JivoChat?
JivoChat is a live chat software that helps businesses communicate with their customers in real-time.
How does JivoChat work?
You add a chat widget to your website, and customers can start chatting with support agents.
Can I use JivoChat on mobile?
Yes, JivoChat has a mobile app that allows you to manage chats from your smartphone.
Is JivoChat easy to set up?
Yes, it is designed to be user-friendly and easy to set up, even for those with little tech experience.
What channels does JivoChat support?
JivoChat supports live chat, email, and social media messaging.
Can I customize the chat widget?
Yes, you can customize the chat widget to fit your brand and style.
Does JivoChat offer a free plan?
Yes, JivoChat has a free plan, but it has limited features compared to paid plans.
How does JivoChat help boost sales?
By providing quick answers to customer questions, it helps increase conversion rates.