IvyQuantum™

What do you like best about IvyQuantum™?

As the higher education environment continues to change, IvyQuantum products offer innovative solutions for students who are looking for rapid responses and active engagement. Their Chatbot solutions have allowed us to serve our students 24/7 using automatically generated answers to frequently asked questions. The software was easy to implement, and the support provided by the IvyQuantum team has been helpful in expanding the Chatbot capabilities. The Chatbot interacts with our students daily, and the integration to our current systems was seamless.

What do you dislike about IvyQuantum™?

The only downside to our current platform of IvyQuantum is the inability to use full AI voice capabilities that go beyond the traditional phone voice recognition prompts. We have seen a demo by CollegeVine AI Recruiter and the capability of the AI Voice Recruiter is very impressive, especially as universities struggle to retain recruiters.

What problems is IvyQuantum™ solving and how is that benefiting you?

IvyQuantum is solving the problem of students who are looking for an immediate response to frequently asked questions. We serve a number of students all accross the world, many of them in India, and the ability for students to engage with our university during their time zone is crucial. We have also reduced the number of staff who are able to assist students live, and the Chatbot with LiveChat capabilities has allowed us to continue to serve our students without disruption. The analtyical dashboards are also helpful to show the usage and areas of improvement of our Bot.

What do you like best about IvyQuantum™?

The software is very user friendly. Finding what you need when you need it is relatively fast. Their knowledgebase is very thorough. They clearly know what schools need to get the work done right. Their customer support is really key in making it work.

What do you dislike about IvyQuantum™?

Some of the things sold to us were not true. We were told it was WCAG 2.0 compliant, and our accessibility office found that wasn't so. It delayed our implementation for a few months, but we eventually got there. The way the bot reads our webpages it can get very confused pretty quickly (a person will ask "what is your deadline" and it will just randomly select the FAFSA deadline, not ask further questions). We've shored it up a bunch but all that work was done on our side.

What problems is IvyQuantum™ solving and how is that benefiting you?

We are innundated with emails and phone calls. So many of these are simple questions people should be able to get out of our website, but simply do not/cannot. The bot has been helpful so far in reducing this volume.

What do you like best about IvyQuantum™?

The product provides a great deal of information based on scanning, sweeping, scraping provided web links and sites to help answer questions. The intergration is simple and can be easily added with script provided. We use the tool daily on our website and if answers are not easily a ticketing system is provided. IvyQuantum has a quality team of professionals to assist in issues, provide trainings and are constantly working to improve and add new features.

What do you dislike about IvyQuantum™?

Sometimes the information has to be guided or directed to get the best answer. The AI functionality is assisting in this. The product also shows you "gaps" in your information but things like institutional jargon and specifics sometimes takes a bit of training the system before becoming correct.

What problems is IvyQuantum™ solving and how is that benefiting you?

Once we have installed, the email and phone traffic for simple questions has signifcantly decreased. This has allowed our staff to adjust time spent on more impactful tasks.

What do you like best about IvyQuantum™?

IvyQuantum has a robust team that has been helpful with the implementation of the service to our univeristy webpages. The team behind IvyQuantum and their support for our intiatives and objectives is the best part of the service.

What do you dislike about IvyQuantum™?

Ivy Quantum requries many in-depth trainings for user accessibility, some members of my team do not have a background with data processing and has required extra training that has stalled the debut process.

What problems is IvyQuantum™ solving and how is that benefiting you?

IvyQuantum allows for a decrease of emails sent from in-coming and prospective/curious students that inquire about our institution. The chatbot is a central hub of information that can direct the users to the published sites with repsective information sources. IvyQuantum allows for our student/parent users to have a form of connection as they seek assistance in locating and discovering the resources available at Stevens.

What do you like best about IvyQuantum™?

The most helpful feature is letting IvyQuantum use it's database to quickly answer student questions. When Ivy doesn't have the answer, it quickly connects the student with a representative. It's also very helpful to transfer chats between departments which helps our students from having to reach out to multiple departments manually.

What do you dislike about IvyQuantum™?

One of the downsides to IvyQuantum is that we've noticed that when students ask the same question in different ways, Ivy sometimes gives varying answers that are not always correct. At times, it can be difficult to quickly correct that information.

What problems is IvyQuantum™ solving and how is that benefiting you?

Being the front facing part of our University, IvyQuantum helps us manage the large number of questions we receive from students. This helps our staff address all student questions quickly and effectively.