Overview
Intercom is a customer messaging platform designed to help businesses connect with their customers easily. It combines live chat, chatbots, and help desk functionality in one solution. This helps teams engage and support users more effectively, improving overall satisfaction and sales.
The platform allows businesses to send targeted messages to users based on their behavior, preferences, and needs. With its rich set of features, Intercom empowers teams to provide personalized experiences and quick responses, making every interaction feel more human.
Whether you're a small startup or a large enterprise, Intercom adapts to your needs, helping you grow your customer relationships. Its user-friendly interface and powerful analytics make it easier for teams to understand their customers and optimize their communication strategies.
Pros
- User-Friendly
- Increased Engagement
- Powerful Automation
- Customizable
- Great Support
Cons
- Costly
- Learning Curve
- Limited Customization
- Dependency on Internet
- Mobile Experience
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Key features
Live Chat
Instant communication with customers through chat to solve issues quickly.
Chatbots
Automated responses to common questions, available 24/7.
Targeted Messages
Send personalized messages based on user behavior and attributes.
Customer Insights
Analytics to understand user behavior and improve engagement.
Integrations
Works with numerous tools like Salesforce, Slack, and more.
Mobile Support
Mobile app available for on-the-go customer support.
Help Center
A self-service option for users to find answers easily.
User Segmentation
Group users based on specific criteria for better targeting.
Rating Distribution
Pricing
| Plan | Price | Description |
|---|---|---|
| Essential | $39.00 (1 Seat Per Month) | The customer support plan for individuals, startups, and small businesses. |
| Advanced | $99.00 (1 Seat Per Month) | Powerful automation tools and AI features for growing support teams. |
| Expert | $139.00 (1 seat Per Month) | Collaboration, security and reporting tools for large support teams. |
| Proactive Support Plus add-on | Starting at $99.00 (Per Month) | Onboard, educate and notify your customers with in-context automated messages to cut support volumes and keep customers happy |
| The Early Stage program | $65.00 (5 Seats Per Month) | Startups get a 93% discount with access to all features included in the Advanced plan and Proactive Support Plus Add-on. |
Screenshots
User Reviews
View all reviews on G2Great product and a team that acts on customer feedback
What do you like best about Intercom?
The product itself is intuitive and robust and the investment the company has put into its AI offering has really paid off. We've seen a massive improvement in the AI chatbot's answers which are now deflecting around 50% of our conversations and allowing our tea...
A useful resource that helps me complete my daily work responsibilities.
What do you like best about Intercom?
For me, the most beneficial feature is the easy way that I can create emails and chats to the different areas and people that I am constantly responsible for assisting. I work 5 days a week and have different interactions with customers every day, but this tool ...
Industry leader in chat support
What do you like best about Intercom?
We are a business inteligence company and have been using Intercom for 7 years for B2B. And we love it! Especially in the last few years, Intercom has proven over and over again that they are a leader in taking advantage of tech innovations and using it to launc...
GAME-CHANGING
What do you like best about Intercom?
The chat modality has been a game changer for our business, allowing us to provide near-instant support where previously we had been spread across multiple channels. We have been able to integrate several channels/apps that we use, which additionally helps with ...
Scalable tool for giving in-context communication
What do you like best about Intercom?
Outbound tooling that allows for direct 'in-context' communication. The possibilities to give your customer the context/support they need at the point where they need it, allows for a smooth and effortless experience for your end-user. In combination with the om...
Company Information
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FAQ
Here are some frequently asked questions about Intercom.
What is Intercom used for?
Intercom is used for customer communication, supporting businesses in messaging their customers through chat, bots, and email.
Can I integrate Intercom with other tools?
Yes, Intercom offers integrations with many popular tools like Salesforce, Slack, and others.
Is Intercom suitable for small businesses?
Intercom is suitable for businesses of all sizes, but costs might be a consideration for smaller companies.
What type of support can I expect?
Intercom provides customer support through chat, email, and a comprehensive help center.
Does Intercom offer mobile access?
Yes, Intercom has a mobile app that allows users to respond to customer inquiries on the go.
Can chatbots handle complex queries?
While chatbots can handle many common questions, they may struggle with more complex issues and may require human assistance.
How does Intercom help with user engagement?
Intercom helps improve engagement by allowing businesses to send targeted and personalized messages based on user behavior.
Is there a trial version of Intercom available?
Yes, Intercom offers a free trial period for new users to explore the platform's features.