Insync AI

What do you like best about Insync.ai?

Insync does not just leave you to manage the tool on your own, but instead proactively reach out to provide insight and suggested changes to improve the instance of their tool for their customer's benefit. Then, they actually go about implementing those changes with their customer's guidance.

What do you dislike about Insync.ai?

Insync requires your input and guidance, and while that is not inherently a problem, no one should expect that it is simply a plugin application that runs entirely independently. In fact, the team does a great job of requesting the appropriate resources and connections to allow the tool to operate without constant oversight.

What problems is Insync.ai solving and how is that benefiting you?

We are seeing the number of customers that require our own teams input decreasing over time. Handling product inquiries, return request initiations and policy/program questions efficiently. Our goal is not to remove the need for our human-to-human interactions, but to free up time for our people to tackle the true value-add issues instead of the issues that are primarily self-serviceable.

What do you like best about Insync.ai?

The team at InsyncAI is very polished, polite, collaborative and true experts in the area of artificial intelligence. Their simple to use platform stands out among competitiors and was sinple to implement.

What do you dislike about Insync.ai?

So far I have no issues with InsyncAI chat bot and our only challenge is finding internal resources to dive deeper into their product to leverage additional functionality in our CRM to the customer.

What problems is Insync.ai solving and how is that benefiting you?

We support hundreds of thousand of users and are only open 5 days a week 10 hours a day to answer live questions or answer support tickets. InsyncAI has allowed us to be active 24/7 to support the most commonly asked questions and provide instant feedback that solves 55% of the users questions. This is tremendously high return rate for this type of product and allowed us to refocus the team on supporting out users differently based on the reduction of tickest due to the outcome InsyncAI has provided us.

What do you like best about Insync.ai?

Insync.ai is a reliable and specialized customer-focused business partner building a competitive advantage. Zero technical work is required from the client-side to get up and running, tailored approach to building automation workflows and insights to improve the customer experience.

Getting into automation with a partner is an intimidating process that could hurt the customer experience if you choose the wrong product or partner. Since launch Insync has upheld our expectations for service and moved it forward.

What do you dislike about Insync.ai?

Nothing to dislike. After working with Insync, they set the standard for a true partnership while delivering results.

What problems is Insync.ai solving and how is that benefiting you?

Throughout our transition to Shopify, Insync helped us categorize customer pain points to address with product teams and build automation workflows to improve the experience while focusing on high CSAT. We have seen 62% of chat sessions resolved through automation + 32% resolution rate since launch + 129 sec. resolution time from automating customer intents.

What do you like best about Insync.ai?

The Insync.ai team is highly responsive to all of our business' questions, concerns and ideas for improving the experience we give our customers through our chat engagements. They are quick to adapt to our changing needs and innovate solutions to help us reach our business goals. Collaboration has been smooth and efficient with our internal development teams as we work together with Insync.ai to implement enhancements. Their team is always looking to improve their product and by extension the customer experience we provide, proactively bringing findings from the metrics they gather to our attention to highlight areas for growth and change. This allows us as a business to stay ahead of the game rather than functioning in a reactive way to concerns raised by our customers.

What do you dislike about Insync.ai?

I have no negative feedback to provide for this business. We have had a wonderful experience from day one with Insync.ai

What problems is Insync.ai solving and how is that benefiting you?

Through our partnership with Insync.ai we are seeing improved customer satisfaction ratings across all of our service and support teams. We are also seeing higher quality engagements and better resolution rates on contacts that hit our live agents due to the success we have in answering a wider range of inquiries with their tool.

What do you like best about Insync.ai?

communications and follow through on promises.

What do you dislike about Insync.ai?

We have had no negative experiences. There have been requests that could not be accommodated but it's more because we ask for everything and learn what is possible.

What problems is Insync.ai solving and how is that benefiting you?

We shifted from phone to digital communications and wanted a great experience for our customers. Insync.ai not only listened and responded to our needs, but they also built great dashboards for insights for ongoing improvements and have made great suggestions with very timely re-works. Good people skills in team meetings as well. A pleasure to work with!