Hyro

What do you like best about Hyro?

We were considering a few different vendors in conversational AI, and ultimately were impressed by the idea of not having to build out each conversational flow (like with Drift, Kore, etc). Hyro didn't disappoint; I didn't have to expend resources to have my team learn conversation design, and the lead generation and qualification use cases (out of the box) worked well. Fast forward three months, and we're handling 27% more conversations with leads that interact with us on the website than before. Conversion rates are up too.

What do you dislike about Hyro?

The internal dashboard could use a few UI/UX fixes, I'm sure these are growing pains of a startup, but hopefully, the next version will make it smoother to extract data.

What problems is Hyro solving and how is that benefiting you?

Something I didn't mention before; the voice of the customer is critical for marketing, and here I'm getting raw, organic data for how my customers actually search for and ask questions about my product. It's helping to optimize how we present information to prospects.

What do you like best about Hyro?

As a marketer, I've had my share of chatbots and automated voice disappointments in the past... this is a completely different level. I love the way you don't have to invest way too much time and effort in building your website chat and quickly implement it. The fact my team doesn't have to constantly add more and more scenarios because of Hyro's tech is incredible. They're a true disruptor in the industry. They also have good reporting which I use quite frequently.

What do you dislike about Hyro?

Not necessarily sure I would use the word "dislike", but there is certainly room for more integrations with other martech tools. They do integrate well with Salesforce, which is crucial.

What problems is Hyro solving and how is that benefiting you?

Strong signs of customer communication improving. - Allowed our team to become more efficient and data-driven. - We're also starting to see the benefits in terms of results, with conversion rates going up, but still early days for us.

What do you like best about Hyro?

Finally, a virtual assistant that's good! We needed an interface for our website to drive traffic to conversion. While we could've built something simple in-house, this was by far the best approach as Hyro's pricing is competitive compared to the 6-18 months of dev time required to actually build and train models that would allow for sophisticated customer support use cases.

Conversion rates have been similar to live agents using Intercom, which is wild when considering that it's end-to-end automation here. Impressed by the natural language understanding but not blown away, the industry still has ways to go—all in all, great product.

What do you dislike about Hyro?

Plug and play is excellent, but I'd like the ability to drag and drop different skills and integrations similar to Zapier, etc

What problems is Hyro solving and how is that benefiting you?

It's helped us to scale engagement with our customers without taxing the R&D department, and keeping sales focused on only quality leads, which is very valuable right now.

What do you like best about Hyro?

We never had to write any sort of scripted flow for our AI assistant, at no point whatsoever. It was all done through natural language. At a previous company when I had a similar project with bots, it was about building the different scenarios for the bot manually. Such a huge difference.

On top of that, we get great insights that we share with our marketing and operations teams. We go back to the insights dashboard many times and it helps us to be more data-driven.

What do you dislike about Hyro?

Not too many complaints since starting working with Hyro. Sometimes, changes you make in the assistant are under review a bit too long, but it's not a major issue.

What problems is Hyro solving and how is that benefiting you?

Qualifying leads became an automated process for the vast majority of cases in our funnel management, apart from the ones that required more special attention. It is exactly what we were looking for.

What do you like best about Hyro?

I'm very happy we chose to go with Hyro when we were looking for conversational AI vendors, especially as we chose them over some more so-called established names. The fact that they cover all conversation channels convinced me.

Personally, their conversational analytics are very useful, and their customized dashboard is one of the things I like to look at with our business operations and growth teams.

What do you dislike about Hyro?

The only negative feedback I got from the team so far is that it is only available in English. That would have been very useful for us in other markets outside the US.

What problems is Hyro solving and how is that benefiting you?

We see real improvement in our customer engagement metrics, we're saving valuable time for team members and the burden on our tech team is minimal. The definition of win-win.