Hippo

What do you like best about Hippo?

Hippo proves to be a valuable tool, simplifying customer engagement through features such as chat, SMS, and emails. Its notable strength lies in its simplicity and utility, contributing to increased efficiency.

What do you dislike about Hippo?

There's room for improvement in terms of support and the user interface (UI), especially with the integration of innovative ideas like AI. Enhancing support services and incorporating AI-driven features could elevate the overall user experience, making the platform more robust and user-friendly.

What problems is Hippo solving and how is that benefiting you?

Being a company focused on products, our aim is to connect with customers efficiently using minimal resources. Hippo provides the perfect solution with its chatbot, live chat, and social media marketing options, effectively saving us valuable time and resources in the process.

What do you like best about Hippo?

Hippo is a simple and fast chat tool for organizations managing customers. The live chat is very useful and helpful. Its easy to use and value for money as it doesnt burn hole in the pocket.

What do you dislike about Hippo?

There are security vulnerabilities, this can be improved a lot. The team doesnt put efforts to improvise this, they need to focus on it. The security issues needs attention.

What problems is Hippo solving and how is that benefiting you?

Our org used to use hippo to chat with customers and solve their daily issues. The live chat was used to make to & fro conversations. It was solving a lot of queries.

What do you like best about Hippo?

Hippo has a simple interface and aids in assisting users with their questions related to products. It is pretty straightforward to undertand and utilize. They charge moderate comparing to other channels.

What do you dislike about Hippo?

Eventhough they are handy, we had to compromise a little bit with respect to the security concerns. It could've been encrypted end to end such as their competitors.

What problems is Hippo solving and how is that benefiting you?

We used it for a good while to get in touch with the clients, and as said before their UI is simple. You also have options to alter the responses after they are shared with the user. Benefits are with how friendly it is to use.

What do you like best about Hippo?

Hippo is your one stop shop for all your insurance needs and its always on point all the time.

What do you dislike about Hippo?

Some of the companies that it searches are not the best to get cover from.

What problems is Hippo solving and how is that benefiting you?

It helps me in terms of time saving and money too. Instead of going to all the different companies, hippo does it all for you.

What do you like best about Hippo?

It's easy to chat with the users and all. Simple and effective. Easy to use tool. The UI is simple without any clutter. It needs to improve a lot to compete with others.

What do you dislike about Hippo?

They have very low security, anyone can impersonate anyone. They need to work on security enhancements. Make available the reports, and lot of other features to track work done.

What problems is Hippo solving and how is that benefiting you?

It helped us handle customer support, solve basic user queries. Ease of solving user issues using live chat. Yes we are more productive. Yes it has increased a lot.