Overview
Helpshift is a customer service platform designed to improve communication between businesses and their customers. It allows companies to provide support directly within their apps, making it easier for users to get help when they need it. This unique approach enhances the user experience by minimizing disruptions and keeping customers engaged with the app.
With Helpshift, businesses can utilize various tools such as chat, FAQs, and automated responses. These tools help streamline support processes and resolve issues faster. The platform also provides analytics to help companies understand their customer interactions better, enabling them to improve their service over time.
Overall, Helpshift brings a modern solution to customer support, focusing on efficiency and user friendliness. It is used by various industries, including gaming and retail, to ensure that customers receive timely assistance and have a positive experience with the brand.
Pros
- Improved Customer Satisfaction
- Cost-Effective
- Customizable
- Real-Time Communication
- Rich Analytics
Cons
- Learning Curve
- Integration Issues
- Limited Offline Support
- Customization Limits
- Cost
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Key features
In-App Messaging
Allows users to get support without leaving the app.
Automated Responses
Provides instant replies to common questions, saving time.
FAQs
Offers a self-service option for users to find answers quickly.
Analytics Dashboard
Helps businesses track customer interactions and measure satisfaction.
Customizable User Interface
Lets companies tailor the support experience to their brand.
Multichannel Support
Facilitates communication through various platforms, including mobile and web.
Integration Capabilities
Works seamlessly with other tools and software used by businesses.
Customer Segmentation
Enables businesses to personalize support based on user behaviors.
Rating Distribution
Pricing
| Plan | Price | Description |
|---|---|---|
| Starter | Starting at $150.00 (Per Month) | Get started quickly with our Starter package of Mobile-First Customer Service Platform. All packages come with 1,000 issues per month to get you started. |
| Enterprise | Contact Us (Per Month) | All packages come with 1,000 issues per month to get you started. Includes all Starter Package features, PLUS: Includes all Business features PLUS: |
| Growth | Contact Us (Per Month) | All packages come with 1,000 issues per month to get you started. Includes all Starter Package features, PLUS: |
Screenshots
User Reviews
View all reviews on G2Helpshift helps in Revolutionizing Customer Service Experience
What do you like best about Helpshift?
Helpshift is a game-changer when it comes to customer service. One of its best attributes is its smooth omnichannel support features. With Helpshift, companies provides assistance across different channels, including web, mobile apps, and messaging networks. Th...
Best support ticket sdk
What do you like best about Helpshift?
Integration with unity and configuration of notifaction and app settings are very easy. Also offline faq feaure is very good.
What do you dislike about Helpshift?
We want to update cuurent sdk to new version which named SDK X to use new features but new one do...
Great platform, easy tools to use and great CS support from them
What do you like best about Helpshift?
It is a great tool to fulfill our customer needs and contact them as well as to gather data for future reference
What do you dislike about Helpshift?
The tabs might be a little more organized and placed in a better way. The prices are a bit high. There is not ...
Platform of easy handling
What do you like best about Helpshift?
The ease of handling the platform. It is very intuitive and objective, a great tool for customer service. Functional for both the company and the customer.
What do you dislike about Helpshift?
The filters we have to create to search for certain types of servic...
Helpshift is great tool for customer service
What do you like best about Helpshift?
Helpshift can be integrated with many other resources and systems to make attending easier. When it comes to attending to customers, it offers a variety of possibilities to search for information.
What do you dislike about Helpshift?
The attention must be regu...
Company Information
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FAQ
Here are some frequently asked questions about Helpshift.
What is Helpshift?
Helpshift is a platform that offers customer support directly within mobile apps.
How does in-app messaging work?
Users can send messages for support without leaving the application, allowing for a seamless experience.
Can Helpshift be integrated with other tools?
Yes, Helpshift can easily integrate with various other software and tools used by businesses.
What industries can benefit from Helpshift?
Helpshift is used by industries like gaming, retail, and tech to enhance their customer service.
Is there an automated response feature?
Yes, Helpshift provides tools for automated replies to frequently asked questions.
How can I measure customer satisfaction?
Helpshift includes an analytics dashboard to track interactions and measure user satisfaction.
What should I do if I have a technical issue?
You can reach out to Helpshift's support team directly for assistance with any technical problems.
Are there any limitations to customization?
While Helpshift allows for customization, not all aspects of the user interface can be changed.