Conversational AI

HelpCrunch

HelpCrunch is an all-in-one customer support platform.

★ 4.7 214 reviews G2
HelpCrunch screenshot

Overview

HelpCrunch is designed to improve customer interaction through various communication tools. It combines live chat, email marketing, and helpdesk features to create a seamless experience for users. Companies of all sizes can use HelpCrunch to enhance their support services and boost customer satisfaction.

✓ Pros

  • All-in-one Solution
  • User-Friendly Interface
  • Customization Options
  • Excellent Customer Support
  • Affordable Pricing

✗ Cons

  • Limited Integrations
  • Learning Curve
  • Chatbot Limitations
  • Storage Limitations
  • Occasional Glitches
Free

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Key features

Live Chat

A real-time communication tool that allows businesses to talk directly with their customers and solve their issues quickly.

Email Automation

Save time by sending automated email campaigns and managing customer outreach effectively.

Helpdesk Software

Centralize customer queries in one place, making it easier for support teams to respond efficiently.

Knowledge Base

Create a self-service portal for users to find answers to common questions without waiting for support.

Chatbots

Automate responses for basic inquiries, improving response times and freeing up support staff.

User Feedback

Collect customer opinions to improve services and understand user needs better.

Mobile App

Access customer conversations and support tickets on the go with HelpCrunch's mobile application.

Analytics

Track key metrics to evaluate the performance of your support team and enhance overall service quality.

Rating Distribution

5★
204 (90.3%)
4★
18 (8.0%)
3★
1 (0.4%)
2★
0 (0.0%)
1★
3 (1.3%)

Pricing

PlanPriceDescription
Standard Live chat plan15 ($)Great plan for small teams that includes more auto messages, full customization, unlimited contacts and chat history
Standard Live chat & Emails plan29 ($)Great plan if you need email marketing automation in addition to live chat.
Premium live chat plan25 ($)Perfect plan for those who need a perfect live chat
Premium Live chat & Emails plan49 ($)Perfect for growing teams that need all the functionality and unbranded widget

Feature Ratings

Overall Satisfaction91%

Based on real user reviews. Expand a category to see individual feature scores.

Platform91% 24 features
User, Role, and Access Management95%

Based on 28 HelpCrunch reviews and verified by the G2 Product R&D team. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

Based on 28 reviews
Internationalization95%

Based on 25 HelpCrunch reviews and verified by the G2 Product R&D team.

Based on 25 reviews
Performance and Reliability91%

Based on 30 HelpCrunch reviews and verified by the G2 Product R&D team.

Based on 30 reviews
Mobile User Support86%

Based on 43 HelpCrunch reviews and verified by the G2 Product R&D team. Allows software to be easily used on multiple mobile devices include phone and tablet devices.

Based on 43 reviews
Customization91%

Based on 103 HelpCrunch reviews and verified by the G2 Product R&D team. Allows users to customize chat colors, text, logos, and branding.

Based on 103 reviews
User, Role, and Access Management90%

Based on 49 HelpCrunch reviews and verified by the G2 Product R&D team. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

Based on 49 reviews
Integration90%

Based on 39 HelpCrunch reviews and verified by the G2 Product R&D team. Integrates with other customer service software to improve support and enhance functionality

Based on 39 reviews
Reporting89%

Based on 57 HelpCrunch reviews and verified by the G2 Product R&D team. Provides analytics tools that reveal important business metrics and track progress

Based on 57 reviews
Dashboards91%

Based on 57 HelpCrunch reviews and verified by the G2 Product R&D team. Displays important metrics relating to performance

Based on 57 reviews
Custom Tracking Domain85%

As reported in 12 HelpCrunch reviews. Ability to define a custom domain from which emails are sent.

Based on 12 reviews
Multiple Domains88%

Based on 12 HelpCrunch reviews. Able to send emails from multiple domains.

Based on 12 reviews
Dedicated IPView full feature definition87%

Ability to use a dedicated IP for deliverability. This feature was mentioned in 10 HelpCrunch reviews.

Based on 10 reviews
Documentation95%

Based on 13 HelpCrunch reviews. Availability and quality of documentation for API, code library, implementation, and set up.

Based on 13 reviews
Sender Reputation Management95%

Ability for the platform to manage individual domain reputations. That way, senders with good sending practices are not penalized based on the sending practices of others. This feature was mentioned in 11 HelpCrunch reviews.

Based on 11 reviews
Tracking & Reporting94%

As reported in 11 HelpCrunch reviews. Tracks emails sent and delivery rates and compiles them into standard reports.

Based on 11 reviews
Enterprise Scalability92%

Provides features and infrastructure to allow scaling for large organizations. This feature was mentioned in 10 HelpCrunch reviews.

Based on 10 reviews
Performance and Reliability94%

As reported in 15 HelpCrunch reviews. Emails are consistently received and software performs reliably.

Based on 15 reviews
Live chat96%

Provide tools for live chat on one's website. This feature was mentioned in 18 HelpCrunch reviews.

Based on 18 reviews
Integrations90%

Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools. This feature was mentioned in 17 HelpCrunch reviews.

Based on 17 reviews
Branding95%

Based on 16 HelpCrunch reviews. Has the ability to customize look and feel of chatbot to match` company branding.

Based on 16 reviews
Analytics90%

Based on 17 HelpCrunch reviews. Gives user the ability to analyze conversations with the chatbot and see its performance.

Based on 17 reviews
A/B testing81%

Allows users to test the efficacy of various responses through A/B testing. This feature was mentioned in 12 HelpCrunch reviews.

Based on 12 reviews
Role-based access87%

As reported in 14 HelpCrunch reviews. Allows for varying access to chatbot and admin settings, depending on user, their role, etc.

Based on 14 reviews
Collection of information91%

As reported in 15 HelpCrunch reviews. Can collect and store information from interlocators, such as email, phone number, etc.

Based on 15 reviews
Integration90% 5 features
Data Import & Export Tools90%

Based on 24 HelpCrunch reviews and verified by the G2 Product R&D team.

Based on 24 reviews
Integration APIs92%

Based on 21 HelpCrunch reviews and verified by the G2 Product R&D team.

Based on 21 reviews
Breadth of Partner Applications89%

Based on 15 HelpCrunch reviews and verified by the G2 Product R&D team.

Based on 15 reviews
CRM Integration89%

Based on 17 HelpCrunch reviews and verified by the G2 Product R&D team. Integrates with CRM software, which can help provide context to your mailing lists.

Based on 17 reviews
E-Commerce Integration88%

Based on 15 HelpCrunch reviews and verified by the G2 Product R&D team. Integrates with e-commerce platforms, which can link directly to your online store.

Based on 15 reviews
Email Marketing92% 9 features
Email and Mobile Preview89%

Based on 22 HelpCrunch reviews and verified by the G2 Product R&D team. Make sure subscribers see email as intended. View emulated inboxes of major email providers and mobile devices (e.g., iOS, Android) to resolve rendering issues.

Based on 22 reviews
Manage Email Lists93%

Based on 22 HelpCrunch reviews and verified by the G2 Product R&D team. List management tools include importing and maintaining subscriber data. Manage list segmentation, profile attribute management, and delivery status. Subscribers self-manage preferences.

Based on 22 reviews
High-Volume Sending90%

Based on 17 HelpCrunch reviews and verified by the G2 Product R&D team. Ability to send thousands of unique, personalized emails per second.

Based on 17 reviews
Building and Personalizing Emails92%

Based on 24 HelpCrunch reviews and verified by the G2 Product R&D team.

Based on 24 reviews
Sending Outbound Emails92%

Based on 22 HelpCrunch reviews and verified by the G2 Product R&D team.

Based on 22 reviews
Manage Email Deliverability92%

As reported in 19 HelpCrunch reviews.

Based on 19 reviews
Automated Email Responses94%

Based on 25 HelpCrunch reviews and verified by the G2 Product R&D team.

Based on 25 reviews
Multi-user Account92%

Based on 18 HelpCrunch reviews and verified by the G2 Product R&D team. Enables multiple users to login to the same account to maintain a single account for your entire marketing team.

Based on 18 reviews
Surveys92%

Based on 12 HelpCrunch reviews and verified by the G2 Product R&D team. Ability to send secure and personalized survey invites to your contact list.

Based on 12 reviews
Reporting & Analytics89% 2 features
A/B Testing86%

Based on 12 HelpCrunch reviews and verified by the G2 Product R&D team. Run A/B tests on subject lines, areas of content (both images and text), from names, or send dates.

Based on 12 reviews
Basic Reporting92%

Based on 19 HelpCrunch reviews and verified by the G2 Product R&D team.

Based on 19 reviews
Ticket and Case Management91% 7 features
Ticket Creation User Experience91%

Based on 62 HelpCrunch reviews and verified by the G2 Product R&D team. User Experience of creating and submitting a ticket

Based on 62 reviews
Ticket Response User Experience91%

Based on 63 HelpCrunch reviews and verified by the G2 Product R&D team. User Experience of responding and receiving a response

Based on 63 reviews
Workflow89%

Based on 65 HelpCrunch reviews and verified by the G2 Product R&D team. Route tickets based on values of fields, changes to ticket status and time based conditions

Based on 65 reviews
Automated Response94%

Based on 35 HelpCrunch reviews. Respond to common requests with standard reply

Based on 35 reviews
Attachments/Screencasts91%

Based on 60 HelpCrunch reviews and verified by the G2 Product R&D team. Documents and files can be attached to the ticket to communicate with customer issues/resolutions

Based on 60 reviews
Ticket Collaboration92%

Based on 57 HelpCrunch reviews and verified by the G2 Product R&D team. Share and collaborate on tickets with multiple customer service representatives

Based on 57 reviews
Customer/Contact Database92%

Based on 42 HelpCrunch reviews and verified by the G2 Product R&D team. Central repository for account and contact information

Based on 42 reviews
Communication Channels91% 4 features
Customer Portal87%

Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents This feature was mentioned in 32 HelpCrunch reviews.

Based on 32 reviews
Email to Case92%

Based on 62 HelpCrunch reviews and verified by the G2 Product R&D team. Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket

Based on 62 reviews
Live Chat Support95%

Based on 74 HelpCrunch reviews and verified by the G2 Product R&D team. Ability for customer service agents to communicate with customers via live chat to solve problems live

Based on 74 reviews
Social Media Integration90%

Based on 48 HelpCrunch reviews and verified by the G2 Product R&D team. Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks

Based on 48 reviews
Administration95% 6 features
Template Creation94%

Based on 15 HelpCrunch reviews. Process for administrator to create personalized email templates from scratch or incorporate and leverage existing templates.

Based on 15 reviews
Preset Template Availability96%

Quantity and quality of preset email templates for administrators to construct their own emails. This feature was mentioned in 14 HelpCrunch reviews.

Based on 14 reviews
Custom Unsubscribe95%

Based on 13 HelpCrunch reviews. Able to customize the unsubscribe templates, handler, and tracking.

Based on 13 reviews
Email SegmentationView full feature definition95%

Based on 13 HelpCrunch reviews. Able to segment transactional emails based on their purpose.

Based on 13 reviews
Detailed Server Logs95%

As reported in 11 HelpCrunch reviews. Detailed logs for tracking and debugging mail server activity.

Based on 11 reviews
Notifications96%

Alerts administrator whenever a pre-set event occurs. 15 reviewers of HelpCrunch have provided feedback on this feature.

Based on 15 reviews
Integrations95% 4 features
WebhooksView full feature definition98%

Integrates webhooks into emails to signal email status (i.e. sent, bounced, opened, etc.) This feature was mentioned in 10 HelpCrunch reviews.

Based on 10 reviews
Event Tracking API97%

API used to track the status of emails. 11 reviewers of HelpCrunch have provided feedback on this feature.

Based on 11 reviews
Mail Send API97%

As reported in 10 HelpCrunch reviews. API used to send emails (e.g. Web API, SMTP API)

Based on 10 reviews
Spam Filter Testing86%

Based on 12 HelpCrunch reviews. Testing to ensure emails do not go to recipient's spam folder.

Based on 12 reviews
Self-Service Experience5 features
Knowledge Base

Provides a repository of information that can be used by those seeking support.

Searchable Articles

Makes articles in the knowledge base searchable on the web.

Community Forums

Enables users to engage with other users to solve common issues.

Mobile Optimization

Optimizes the customer self-service experience on mobile devices

Personalization

Gives the user targeted, personalized results based on their activity or preferences

Self-Service Platform4 features
Branding

Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc.

Automation

Automates some or all operation related tasks

Artificial Intelligence

Utilizes artificial intelligence to improve workflows or customer experiences

Integrations

Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools

Communication91% 5 features
Pop-up Chat96%

Based on 100 HelpCrunch reviews and verified by the G2 Product R&D team. Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.

Based on 100 reviews
Notifications94%

Based on 103 HelpCrunch reviews and verified by the G2 Product R&D team. Delivers notifications to both sides of the conversation.

Based on 103 reviews
Targeted Emails91%

Based on 84 HelpCrunch reviews and verified by the G2 Product R&D team. Sends automated emails to further engage clients and potential clients.

Based on 84 reviews
In-App Messaging95%

Based on 86 HelpCrunch reviews and verified by the G2 Product R&D team. Allows for live chat to be enabled within the app for customer help.

Based on 86 reviews
Co-Browsing78%

Allows agents to join a customer's browser session and navigate through the website with them. This feature was mentioned in 19 HelpCrunch reviews.

Based on 19 reviews
Internal Use92% 6 features
Customization91%

Based on 103 HelpCrunch reviews and verified by the G2 Product R&D team. Allows users to customize chat colors, text, logos, and branding.

Based on 103 reviews
Conversation Archiving93%

Based on 89 HelpCrunch reviews and verified by the G2 Product R&D team. Archives conversations in a separate location for later reference.

Based on 89 reviews
Lead Development93%

Based on 80 HelpCrunch reviews and verified by the G2 Product R&D team. Enables employees to denote potential customers.

Based on 80 reviews
Knowledge Base91%

Based on 79 HelpCrunch reviews and verified by the G2 Product R&D team. Establishes a knowledge base for employee reference during conversations.

Based on 79 reviews
Team Inbox92%

Based on 77 HelpCrunch reviews and verified by the G2 Product R&D team. Provides a central location for help requests, helping employees respond sooner.

Based on 77 reviews
Customer Profiles91%

Based on 83 HelpCrunch reviews and verified by the G2 Product R&D team. Allows for the creation of profiles for contacts and customers.

Based on 83 reviews
Channels3 features
Multi-Channel Coverage

Software incorporates multiple digital communications channels.

Open Listening

Allows incorporation of inbound contacts from non-marketing channels.

Physical Media

Includes physical media (mail, flyers, billboards, etc.) in the channels mix.

Design5 features
Communications Strategy Development

Allows planning and deployment of an overall communications strategy.

Create Content

Includes or integrates with content creation apps.

Personalization

Outbound communications are segmented and personalized.

Inbound Identification

Inbound contacts are identified and handled based on history.

Regulatory Compliance

Software verifies compliance with GDPR, CAN-SPAM, and other legal requirements.

Productivity Tools7 features
Notes

Allows users to leave notes or comments on emails or relevant cases.

Internal Discussion

Provides a dedicated space or a thread feature that allows for long-form discussion.

Assignments and Tasks

Offer in-application assignment and task tracking functionality.

Workflows

Allows users to create and follow predetermined workflows attached to actions.

Templates

Allows users to create canned answers or templates for email responses.

Integrations

Integrates without outside software to provide additional functionality or pull information.

Tagging System

Provides a tagging system to allow users to sort emails by relevant subject.

Analytics3 features
Trends

Analyzes trends in email content and resolution.

Performance Tracking

Tracks performance and productivity of users inside the application.

Email Tracking

Tracks email analytics like emails opened, how long the email was opened for, etc.

Responses90% 5 features
Customization92%

Customize your chat workflows with rules and automations. This feature was mentioned in 17 HelpCrunch reviews.

Based on 17 reviews
Control90%

Control who the chatbot converses with (and when). 19 reviewers of HelpCrunch have provided feedback on this feature.

Based on 19 reviews
Route To Human88%

Has the ability to connect interlocator with a human agent when the need arises. This feature was mentioned in 18 HelpCrunch reviews.

Based on 18 reviews
Menu bars88%

As reported in 17 HelpCrunch reviews. Can provide interlocators with menus, through which they can choose a relevant response.

Based on 17 reviews
Drip sequences90%

Based on 14 HelpCrunch reviews. Can send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion.

Based on 14 reviews
Conversational Platform4 features
Personalization

Identifies the customer and personalizes interaction at every touchpoint.

Omnichannel

Allows multiple related channels to interact at once to reduce transfers.

Contextual Engagement

Prompts agents to engage customers based on contextual data, such as product usage or conversation history.

Proactive Engagement

Provides features for sending outbound messages to engage customers through proactive support.

Support Automation4 features
Intelligent Routing

Can route contacts to agents the customer has worked with before.

Seamless Escalation

Provides features for escalating conversations to the appropriate agent.

Transcripts

Maintains a transcript of conversations from all channels.

Self-Serve Support

Enables customers to resolve queries or issues without the assistance of an agent.

Screenshots

User Reviews

View all reviews on G2
4.7
★★★★★
Based on 226 reviews
Oliver H.Growth & Product ManagerSmall-Business(50 or fewer emp.)
December 19, 2024
★★★★★

Great Knowledge Base

What do you like best about HelpCrunch?

I found HelpCrunch easier to use in comparion to other similar solutions, while offering a competitive price. I was able to test it for free before deciding to upgrade my subscription and no special instalation was required.

Being able to translate articles a...

Read full review on G2 →
Kei O.CPOSmall-Business(50 or fewer emp.)
November 27, 2024
★★★★★

Easy to use and good value for money!

What do you like best about HelpCrunch?

We've been using HelpCrunch for a few years now. We use it on multiple websites and in our apps. It does everything we need for chat support. It's realiable and is good value for money!

What do you dislike about HelpCrunch?

Their iOS and web app work really w...

Read full review on G2 →
Fiodar A.CEOSmall-Business(50 or fewer emp.)
September 9, 2024
★★★★★

HelpCrunch elliminates all our support headaches

What do you like best about HelpCrunch?

It's ability to automate the responses to common questions and powerful customization of the inbox dashboard for faster resolutions and save time for agents

What do you dislike about HelpCrunch?

Nothing to complain about, for a long time of cooperation there ...

Read full review on G2 →
Anonymous ReviewerSmall-Business(50 or fewer emp.)
December 20, 2024
★★★★☆

Good database and chat

What do you like best about HelpCrunch?

Helpcrunch is easy to use and has great customer support.

What do you dislike about HelpCrunch?

In stead of a chat functonallity, we would like to use a ticketing system. Rewrite of AI is limited to only 100 requests - you'll reach it when writing 3 helpdesk ...

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Максим .CEOSmall-Business(50 or fewer emp.)
June 24, 2024
★★★★★

Best platform for startups to unify customer experience

What do you like best about HelpCrunch?

HelpCrunch works extremely well for small SaaS like us. We use it as a single customer communication tool that aligns chat on our website, chatbot, and help center. The most impressive aspect is that email and auto messages are included in our plan, allowing u...

Read full review on G2 →

Company Information

LocationPalo Alto, CA
Founded2016
Employees21
Twitter @helpcrunchcom
LinkedIn View Profile

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FAQ

Here are some frequently asked questions about HelpCrunch.

What is HelpCrunch?

HelpCrunch is a customer support platform that offers live chat, email marketing, and helpdesk tools.

How does the live chat feature work?

The live chat feature allows users to communicate with support directly through a chat window on the website.

Can I automate emails with HelpCrunch?

Yes, HelpCrunch lets you set up automated email campaigns for customer outreach.

Is there a mobile app available?

Yes, HelpCrunch has a mobile app that allows you to manage customer inquiries on the go.

How can I create a knowledge base?

You can create a knowledge base by adding articles that answer common customer questions within the platform.

Does HelpCrunch offer analytics?

Yes, HelpCrunch provides analytics to help you track your support team's performance.

Is there a free trial available?

Yes, HelpCrunch offers a free trial for new users to test the features before committing.

What pricing plans are available?

HelpCrunch offers various pricing plans catering to different business sizes and needs.