Conversational AI

Gupshup

Gupshup helps businesses chat effectively with their customers.

★ 4.4 45 reviews G2
Gupshup screenshot

Overview

Gupshup is a powerful messaging platform that allows businesses to connect with their customers through chat. It aims to simplify communication and improve customer engagement. With Gupshup, companies can use various messaging channels to send and receive messages, making it easier for them to reach their audience where they are.

✓ Pros

  • Versatile Channels
  • Quick Setup
  • Automation
  • Cost-Effective
  • Customer Support

✗ Cons

  • Learning Curve
  • Limited Customization
  • Variable Delivery Times
  • Cost of Add-Ons
  • Data Privacy
Free

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Key features

Multi-Channel Messaging

Gupshup supports various messaging channels such as SMS, WhatsApp, and Facebook Messenger, allowing businesses to engage customers through their preferred platform.

API Integration

The platform offers easy API integration, enabling developers to add chat features into their existing apps and systems seamlessly.

Chatbots

Gupshup allows businesses to create custom chatbots that can automate responses and provide instant support to users, improving efficiency.

Rich Messaging

The service supports rich messaging features like images, videos, and quick replies, making conversations more engaging.

Real-time Analytics

Gupshup provides real-time analytics tools to track engagement and performance, helping businesses understand their communication strategies better.

Campaign Management

Users can run marketing campaigns directly through Gupshup, allowing for effective promotions and audience targeting.

Template Messages

Gupshup offers pre-designed message templates that can save time and ensure consistency in communication.

User-friendly Dashboard

The platform features an easy-to-use dashboard for managing messages, contacts, and campaigns efficiently.

Rating Distribution

5★
35 (70.0%)
4★
12 (24.0%)
3★
3 (6.0%)
2★
0 (0.0%)
1★
0 (0.0%)

Feature Ratings

Overall Satisfaction75%

Based on real user reviews. Expand a category to see individual feature scores.

Messenger74% 4 features
Sequencing81%

As reported in 14 Gupshup reviews. Mapped-out responses for conversations.

Based on 14 reviews
AI69%

As reported in 13 Gupshup reviews. Artificial intelligence (AI) and chatbot involvement.

Based on 13 reviews
Live Chat71%

As reported in 13 Gupshup reviews. Live human component of conversations.

Based on 13 reviews
Customization Interface74%

As reported in 13 Gupshup reviews. Quality of interface for designing and customizing conversation maps.

Based on 13 reviews
Channels72% 5 features
Social Media72%

Conversations enacted over social media. 12 reviewers of Gupshup have provided feedback on this feature.

Based on 12 reviews
Website69%

Based on 14 Gupshup reviews. Conversations enacted through embedding or pop-ups on websites.

Based on 14 reviews
Text Message (SMS)83%

Conversations enacted through text message (SMS). 13 reviewers of Gupshup have provided feedback on this feature.

Based on 13 reviews
Voice Assistants61%

Conversations enacted through voice assistants. This feature was mentioned in 11 Gupshup reviews.

Based on 11 reviews
Other73%

Conversations enacted through other channels. 11 reviewers of Gupshup have provided feedback on this feature.

Based on 11 reviews
Customers71% 5 features
Targeting76%

As reported in 12 Gupshup reviews. Overall quality of customer targeting based on needs or situations.

Based on 12 reviews
Profiles73%

As reported in 13 Gupshup reviews. Creation and modification of customer profiles based on conversations.

Based on 13 reviews
Analytics71%

Reporting based around specific and overall conversation results. 14 reviewers of Gupshup have provided feedback on this feature.

Based on 14 reviews
Lead Gathering69%

Capture and organization of leads from conversations. 12 reviewers of Gupshup have provided feedback on this feature.

Based on 12 reviews
Sales Conversion68%

Based on 12 Gupshup reviews. Success rate of conversations leading to customer purchases.

Based on 12 reviews
Functionality83% 3 features
Ease Of Integration85%

Empowers developers to intuitively integrate cloud communications functionality for their applications. 31 reviewers of Gupshup have provided feedback on this feature.

Based on 31 reviews
API Call Speed80%

As reported in 28 Gupshup reviews. Grants high speed API calls for fast communications.

Based on 28 reviews
Communication Varieties83%

Enables a wide variety of communication types such as SMS, voice, video, etc. 27 reviewers of Gupshup have provided feedback on this feature.

Based on 27 reviews
Support81% 3 features
Documentation81%

Provides clear, effective documentation for API integrations. 28 reviewers of Gupshup have provided feedback on this feature.

Based on 28 reviews
Community Support79%

Provides public user forums for support questions and help. This feature was mentioned in 25 Gupshup reviews.

Based on 25 reviews
Professional Support84%

Connects users with professional support teams to troubleshoot and finetune integrations. This feature was mentioned in 29 Gupshup reviews.

Based on 29 reviews
Conversational Platform4 features
Personalization

Identifies the customer and personalizes interaction at every touchpoint.

Omnichannel

Allows multiple related channels to interact at once to reduce transfers.

Contextual Engagement

Prompts agents to engage customers based on contextual data, such as product usage or conversation history.

Proactive Engagement

Provides features for sending outbound messages to engage customers through proactive support.

Support Automation4 features
Intelligent Routing

Can route contacts to agents the customer has worked with before.

Seamless Escalation

Provides features for escalating conversations to the appropriate agent.

Transcripts

Maintains a transcript of conversations from all channels.

Self-Serve Support

Enables customers to resolve queries or issues without the assistance of an agent.

Generative AI4 features
AI Text Generation

Allows users to generate text based on a text prompt.

AI Text Summarization

Condenses long documents or text into a brief summary.

AI Text Generation

Allows users to generate text based on a text prompt.

AI Text Summarization

Condenses long documents or text into a brief summary.

WhatsApp Messaging - WhatsApp Marketing6 features
Transactional Messages

Allows users to establish automated workflows and triggers to deliver transactional WhatsApp messages and notifications

Bulk WhatsApp Messaging

Enables users to send mass WhatsApp marketing campaigns

Conversational Messaging

Facilitates two-way WhatsApp messaging to encourage subscriber engagement and loyalty

Personalization

Offers features for personalizing WhatsApp messages based on customer information or past behavior

Promotional Messages

Allow users to share promotions with subscribers via WhatsApp

Automated Replies

Provides automated WhatsApp message replies to recipients

WhatsApp Business Platform - WhatsApp Marketing4 features
Segmentation

Deliver tailored promotions to specific audience segments

API Integration

Facilitates the integration of WhatsApp messaging into existing business applications through WhatsApp Business API

WhatsApp Commerce

Allow customers to browse, discover, research, purchase, and complete payment in real-time

Analytics

Provides analytics on opt-ins, open and delivery rates, and click-throughs

Screenshots

User Reviews

View all reviews on G2
4.4
★★★★☆
Based on 50 reviews
Shalom F.Senior Marketing Retention ExecutiveMid-Market(51-1000 emp.)
December 18, 2024
★★★★★

Gupshup as an efficient Whatsapp marketing communication tool

What do you like best about Gupshup?

Gupshup is easy to use, with a number of features to conduction various types of Whatsapp communications and helps in timely scheduling of campaigns and has easy integration with our marketing automation tools, with timely customer support.

What do you dislike a...

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Amoolya K.Team Lead Customer SupportMid-Market(51-1000 emp.)
August 3, 2024
★★★★★

BSP FOR EVERY API PROVIDER

What do you like best about Gupshup?

1) Gupshup has been very easy and effective BSP provider

2) They have easy implementation and Documentation

3) They have cloud APIs which helps for any API providers to implement them for faster service to be provided to the end customer

4) Gupshup has a very e...

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Anuj G.Automation SpecialistSmall-Business(50 or fewer emp.)
November 30, 2024
★★★★★

Best tool for all the communciaitons

What do you like best about Gupshup?

They have very good CSM and support team is very fast

What do you dislike about Gupshup?

Integration is bit difficult and some interfacee is very confusing

What problems is Gupshup solving and how is that benefiting you?

All the communicatino realted problems g...

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Chirag D.Regional lead - Automobile AftersalesMid-Market(51-1000 emp.)
November 16, 2024
★★★★★

Great experience

What do you like best about Gupshup?

Flexibility and teams ownership. Keep it up

What do you dislike about Gupshup?

More insights might help. Let's resolve together

What problems is Gupshup solving and how is that benefiting you?

Connecting with customer with right CTA

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mani V.ops teamMid-Market(51-1000 emp.)
May 23, 2024
★★★☆☆

smooth and work friendly

What do you like best about Gupshup?

easy to use time-saving , feedback support

What do you dislike about Gupshup?

slowness and sometimes facing refresh issues

What problems is Gupshup solving and how is that benefiting you?

Gupshup addresses the need for streamlined and efficient conversational e...

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Company Information

LocationSan Francisco, US
Founded2004
Employees1.3k+
Twitter @gupshup
LinkedIn View Profile

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FAQ

Here are some frequently asked questions about Gupshup.

What is Gupshup?

Gupshup is a messaging platform that enables businesses to communicate with their customers via chat.

Which messaging channels does Gupshup support?

Gupshup supports channels such as SMS, WhatsApp, Facebook Messenger, and more.

Can I integrate Gupshup into my existing app?

Yes, Gupshup offers easy API integration for adding chat features to your applications.

What are chatbots, and how do they work with Gupshup?

Chatbots are automated programs that can respond to users. Gupshup enables you to create custom chatbots for your business.

Is there an analytics feature in Gupshup?

Yes, Gupshup provides real-time analytics to help you track engagement and performance.

How much does Gupshup cost?

Gupshup offers various pricing plans to suit different business needs; costs can vary depending on features and usage.

Can I use rich media in messages?

Yes, Gupshup supports rich messages, including images and videos, for better engagement.

Does Gupshup provide customer support?

Yes, Gupshup has a dedicated customer support team to assist users with their queries.