Conversational AI

Gallabox

Gallabox simplifies online communication and collaboration.

Gallabox screenshot

Overview

Gallabox is a cutting-edge platform designed to streamline communication within teams and enhance collaboration on projects. With its user-friendly interface, Gallabox allows users to connect, share ideas, and manage workflows all in one place. Whether you are a small startup or a large corporation, Gallabox can adapt to your needs and improve productivity.

One of its main features is the ability to create groups and channels that keep all conversations organized. This allows team members to find information quickly, eliminating time wasted on searching through emails or messages. Additionally, Gallabox offers various tools for project management, ensuring that everyone stays on track and aligned with goals.

In today's fast-paced work environment, having a reliable communication tool is essential. Gallabox not only offers messaging capabilities but also integrates file sharing, video calls, and task management features. This combination makes it an all-in-one solution for modern teams looking to enhance their workflow and collaboration.

Pros

  • Increased Productivity
  • All-in-One Tool
  • Easy to Use
  • Customizable Options
  • Mobile Access

Cons

  • Learning Curve
  • Limited Free Version
  • Potential Overload
  • Internet Dependency
  • Pricey Subscription
Free

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Key features

Group Messaging

Create dedicated groups for better conversation organization.

File Sharing

Easily share files and documents within your team.

Video Conferencing

Host virtual meetings with high-quality video and audio.

Project Management

Track tasks and deadlines in one platform.

Custom Notifications

Set up notifications to stay updated without being overwhelmed.

User-Friendly Interface

Enjoy a straightforward design that makes navigation easy.

Mobile Accessibility

Use Gallabox on your mobile devices for on-the-go communication.

Integration Capabilities

Connect Gallabox with other tools and services you already use.

Rating Distribution

5
121 (78.1%)
4
28 (18.1%)
3
6 (3.9%)
2
0 (0.0%)
1
0 (0.0%)

Pricing

PlanPriceDescription
Growth$99.00 (6 Users Per Month)Billed Annually
Scale$149.00 (6 Users Per Month)Billed Annually
Pro$249.00 (6 Users Per Month)Billed Annually

Feature Ratings

Overall Satisfaction85%

Based on real user reviews. Expand a category to see individual feature scores.

Self-Service Experience85% 4 features
Knowledge Base79%

As reported in 12 Gallabox reviews. Provides a repository of information that can be used by those seeking support.

Based on 12 reviews
Searchable Articles85%

As reported in 12 Gallabox reviews. Makes articles in the knowledge base searchable on the web.

Based on 12 reviews
Mobile Optimization86%

Based on 12 Gallabox reviews. Optimizes the customer self-service experience on mobile devices

Based on 12 reviews
Personalization90%

As reported in 13 Gallabox reviews. Gives the user targeted, personalized results based on their activity or preferences

Based on 13 reviews
Self-Service Platform93% 4 features
Branding93%

Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc. This feature was mentioned in 15 Gallabox reviews.

Based on 15 reviews
Automation93%

As reported in 15 Gallabox reviews. Automates some or all operation related tasks

Based on 15 reviews
Artificial Intelligence90%

As reported in 12 Gallabox reviews. Utilizes artificial intelligence to improve workflows or customer experiences

Based on 12 reviews
Integrations94%

Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools This feature was mentioned in 13 Gallabox reviews.

Based on 13 reviews
Communication86% 5 features
Pop-up Chat85%

Based on 21 Gallabox reviews. Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.

Based on 21 reviews
Notifications89%

Based on 23 Gallabox reviews. Delivers notifications to both sides of the conversation.

Based on 23 reviews
Targeted Emails80%

Based on 18 Gallabox reviews. Sends automated emails to further engage clients and potential clients.

Based on 18 reviews
In-App Messaging89%

Allows for live chat to be enabled within the app for customer help. This feature was mentioned in 17 Gallabox reviews.

Based on 17 reviews
Co-Browsing89%

Allows agents to join a customer's browser session and navigate through the website with them. This feature was mentioned in 11 Gallabox reviews.

Based on 11 reviews
Internal Use89% 6 features
Customization87%

Allows users to customize chat colors, text, logos, and branding. 21 reviewers of Gallabox have provided feedback on this feature.

Based on 21 reviews
Conversation Archiving87%

As reported in 18 Gallabox reviews. Archives conversations in a separate location for later reference.

Based on 18 reviews
Lead Development95%

Enables employees to denote potential customers. 16 reviewers of Gallabox have provided feedback on this feature.

Based on 16 reviews
Knowledge Base89%

As reported in 19 Gallabox reviews. Establishes a knowledge base for employee reference during conversations.

Based on 19 reviews
Team Inbox90%

As reported in 21 Gallabox reviews. Provides a central location for help requests, helping employees respond sooner.

Based on 21 reviews
Customer Profiles86%

As reported in 21 Gallabox reviews. Allows for the creation of profiles for contacts and customers.

Based on 21 reviews
Process3 features
Mentions

Scours various channels for brand mentions to proactively seek reparative communications.

Tickets

Creates and assigns support tickets, scheduling them in a timely manner.

Macros

Allows administrators to create templated responses to frequently asked questions.

Channels82% 8 features
Email

Ability to connect agents with customers through Live Chat.

Social

Connects employees with customers through a social media solution.

Live Chat

Ability to connect agents with customers through email.

Phone

Connects employees with customers through a calling solution.

Text

Ability to connect agents with customers through text message solution.

Social Media80%

Conversations enacted over social media. 33 reviewers of Gallabox have provided feedback on this feature.

Based on 33 reviews
Website88%

Conversations enacted through embedding or pop-ups on websites. 39 reviewers of Gallabox have provided feedback on this feature.

Based on 39 reviews
Voice Assistants79%

Conversations enacted through voice assistants. This feature was mentioned in 30 Gallabox reviews.

Based on 30 reviews
Insight4 features
Surveys

Provides opportunity for customers to give feedback through a survey.

Reporting

Enables administrators to create customized reports reflecting customer satisfaction.

Visitor Activity

Allows administrators to track visitor activity to understand the research that was done before turning to customer service.

Help Desk

Provides a knowledge base or other support channel for disparate team members to work together and provide cohesive solutions.

Messenger85% 4 features
Sequencing86%

Based on 37 Gallabox reviews. Mapped-out responses for conversations.

Based on 37 reviews
AI76%

As reported in 38 Gallabox reviews. Artificial intelligence (AI) and chatbot involvement.

Based on 38 reviews
Live Chat90%

As reported in 39 Gallabox reviews. Live human component of conversations.

Based on 39 reviews
Customization Interface86%

Quality of interface for designing and customizing conversation maps. This feature was mentioned in 46 Gallabox reviews.

Based on 46 reviews
Customers82% 5 features
Targeting84%

Based on 46 Gallabox reviews. Overall quality of customer targeting based on needs or situations.

Based on 46 reviews
Profiles85%

Creation and modification of customer profiles based on conversations. This feature was mentioned in 43 Gallabox reviews.

Based on 43 reviews
Analytics80%

As reported in 43 Gallabox reviews. Reporting based around specific and overall conversation results.

Based on 43 reviews
Lead Gathering83%

Based on 40 Gallabox reviews. Capture and organization of leads from conversations.

Based on 40 reviews
Sales Conversion80%

Based on 44 Gallabox reviews. Success rate of conversations leading to customer purchases.

Based on 44 reviews
Design84% 3 features
Communications Strategy Development85%

As reported in 24 Gallabox reviews. Allows planning and deployment of an overall communications strategy.

Based on 24 reviews
Create Content82%

Includes or integrates with content creation apps. 21 reviewers of Gallabox have provided feedback on this feature.

Based on 21 reviews
Personalization86%

As reported in 25 Gallabox reviews. Outbound communications are segmented and personalized.

Based on 25 reviews
Functionality82% 3 features
Ease Of Integration83%

Empowers developers to intuitively integrate cloud communications functionality for their applications. 12 reviewers of Gallabox have provided feedback on this feature.

Based on 12 reviews
API Call Speed81%

As reported in 12 Gallabox reviews. Grants high speed API calls for fast communications.

Based on 12 reviews
Communication Varieties82%

Based on 12 Gallabox reviews. Enables a wide variety of communication types such as SMS, voice, video, etc.

Based on 12 reviews
Support85% 2 features
Documentation77%

Provides clear, effective documentation for API integrations. 14 reviewers of Gallabox have provided feedback on this feature.

Based on 14 reviews
Professional Support92%

Based on 11 Gallabox reviews. Connects users with professional support teams to troubleshoot and finetune integrations.

Based on 11 reviews
Responses85% 5 features
Customization87%

As reported in 47 Gallabox reviews. Customize your chat workflows with rules and automations.

Based on 47 reviews
Control85%

Control who the chatbot converses with (and when). This feature was mentioned in 48 Gallabox reviews.

Based on 48 reviews
Route To Human85%

As reported in 42 Gallabox reviews. Has the ability to connect interlocator with a human agent when the need arises.

Based on 42 reviews
Menu bars85%

As reported in 48 Gallabox reviews. Can provide interlocators with menus, through which they can choose a relevant response.

Based on 48 reviews
Drip sequences82%

As reported in 40 Gallabox reviews. Can send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion.

Based on 40 reviews
Platform84% 7 features
Live chat85%

Based on 45 Gallabox reviews. Provide tools for live chat on one's website.

Based on 45 reviews
Integrations85%

Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools. This feature was mentioned in 42 Gallabox reviews.

Based on 42 reviews
Branding84%

Based on 40 Gallabox reviews. Has the ability to customize look and feel of chatbot to match` company branding.

Based on 40 reviews
Analytics81%

Gives user the ability to analyze conversations with the chatbot and see its performance. This feature was mentioned in 42 Gallabox reviews.

Based on 42 reviews
A/B testing80%

Allows users to test the efficacy of various responses through A/B testing. This feature was mentioned in 32 Gallabox reviews.

Based on 32 reviews
Role-based access88%

Based on 44 Gallabox reviews. Allows for varying access to chatbot and admin settings, depending on user, their role, etc.

Based on 44 reviews
Collection of information84%

Based on 46 Gallabox reviews. Can collect and store information from interlocators, such as email, phone number, etc.

Based on 46 reviews
Messaging Channels4 features
SMS Messaging

Ability to send reminders via SMS messaging to a mobile device

Email

Ability to send proactive notifications via email

Voice Messaging

Ability to send reminders via voice messaging

Two way messaging

Ability to support a two way messaging/conversation between customer and customer support agent

Administration4 features
Scheduling

Ability to schedule push notifications at a specific date and time, or set an expiration for time-bound messages

Triggered Notifications

Provides the ability to automate notifications based on user behavior

Segmentation

Ability to segment audiences based on device type, location, demographics, customer behavior, etc.

Integrations

Ability to integrate with other software that stores customer data to generate reminders (i.e. CRM software)

Generative AI80% 7 features
AI Text Generation

Allows users to generate text based on a text prompt.

AI Text Summarization85%

Condenses long documents or text into a brief summary. 10 reviewers of Gallabox have provided feedback on this feature.

Based on 10 reviews
AI Text Generation79%

Allows users to generate text based on a text prompt. 15 reviewers of Gallabox have provided feedback on this feature.

Based on 15 reviews
AI Text Summarization77%

Condenses long documents or text into a brief summary. 14 reviewers of Gallabox have provided feedback on this feature.

Based on 14 reviews
AI Text Summarization

Condenses long documents or text into a brief summary.

AI Text Generation

Allows users to generate text based on a text prompt.

AI Text Summarization

Condenses long documents or text into a brief summary.

WhatsApp Messaging - WhatsApp Marketing6 features
Transactional Messages

Allows users to establish automated workflows and triggers to deliver transactional WhatsApp messages and notifications

Bulk WhatsApp Messaging

Enables users to send mass WhatsApp marketing campaigns

Conversational Messaging

Facilitates two-way WhatsApp messaging to encourage subscriber engagement and loyalty

Personalization

Offers features for personalizing WhatsApp messages based on customer information or past behavior

Promotional Messages

Allow users to share promotions with subscribers via WhatsApp

Automated Replies

Provides automated WhatsApp message replies to recipients

WhatsApp Business Platform - WhatsApp Marketing4 features
Segmentation

Deliver tailored promotions to specific audience segments

API Integration

Facilitates the integration of WhatsApp messaging into existing business applications through WhatsApp Business API

WhatsApp Commerce

Allow customers to browse, discover, research, purchase, and complete payment in real-time

Analytics

Provides analytics on opt-ins, open and delivery rates, and click-throughs

4.6
★★★★★
Based on 155 reviews
Bennet D.Marketing ManagerSmall-Business(50 or fewer emp.)
July 27, 2024
★★★★★

Simplest WA Automation tool for a business supported by a proactive product & customer service team.

What do you like best about Gallabox?

The ease of signing up and using the product along with constant updates and features. Also a great team that tries to help the customers with the ad-hoc changes Meta throws at businesses.

What do you dislike about Gallabox?

Nothing particularly about Gallabox....

Read full review on G2 →
Neeraj T.DirectorMid-Market(51-1000 emp.)
June 14, 2024
★★★★★

Handle your business with great bot options with Gallabox

What do you like best about Gallabox?

Neeraj Thakur

Local Guide·21 reviews

Have been using gallabox from last 2 years. Added a new business recently. Got a hicup due to our mistake. Gallabox not only solved it but worked out of the box to fix the issue promptly. Thanks to the account Manager Vignesh...

Read full review on G2 →
Skandashree B.Small-Business(50 or fewer emp.)
May 17, 2024
★★★★★

Researched Many Whatsapp Tools. Finally settled on Gallabox

What do you like best about Gallabox?

Gallabox support team is very responsive. Special shout out to Allavuddin from the onboarding team & Aswin from the Support team. They have been very supportive from the start. He helped us coordinate with tech team to deploy contact details masking feature for ...

Read full review on G2 →
Stewart R.Operations ManagerSmall-Business(50 or fewer emp.)
May 24, 2024
★★★★★

Asset for our Business

What do you like best about Gallabox?

We love the automation from our CRM system which allows us to automatically notify our clients at key points of their journey with us this has been a real time saver for us as we have had to manually do this in the past, which ment risk of error and also time an...

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Sagar S.FounderSmall-Business(50 or fewer emp.)
August 1, 2024
★★★★★

Gallabox UI and support and festures that they provide is very good.

What do you like best about Gallabox?

Ui of the dashboard is very gooad and the Apps support that we can download, Bots is easily implemented and the customer support is always available to discuss queries .There is no issues we are receiving daily customer queries and solves in very less time due t...

Read full review on G2 →

Company Information

LocationChennai, IN
Founded2020
Employees70
Twitter @gallabox

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FAQ

Here are some frequently asked questions about Gallabox.

What is Gallabox?

Gallabox is a communication and collaboration platform for teams to streamline conversations and manage projects.

Can I use Gallabox for free?

Yes, Gallabox offers a free plan, but it has limited features compared to paid plans.

Is Gallabox easy to use?

Yes, Gallabox has a user-friendly interface that makes it easy for anyone to use.

Does Gallabox have mobile access?

Yes, Gallabox can be used on mobile devices, allowing you to stay connected on the go.

Can I integrate Gallabox with other tools?

Yes, Gallabox supports integration with various tools and services to enhance its functionality.

What are the main features of Gallabox?

Main features include group messaging, file sharing, video conferencing, and project management tools.

How secure is my data with Gallabox?

Gallabox prioritizes user security and employs measures to protect your data.

Can Gallabox support large teams?

Yes, Gallabox is designed to accommodate both small and large teams effectively.