CBOT

What do you like best about CBOT?

We used CBOT Platform for both AI-based virtual assistant and Live Chat. It is an end-to-end solution and we automated our customer support by including our human agents in the loop. I like CBOT’s providing all you need for customer support automation in one platform. In our case, the components of this system are an AI-based virtual assistant, a live chat interface, and analytics dashboard.

What do you dislike about CBOT?

Actually, we did not encounter any major problems. In any case, CBOT team was always reachable and provided support to our team.

Recommendations to others considering CBOT:

I would recommend CBOT to the companies who have e-commerce business if they aim to automate their customer service and increase their efficiency. Automation is a crucial topic where you should be careful about satisfying your customer and providing a seamless and enhanced experience. CBOT gives you the opportunity to realize this.

What problems is CBOT solving and how is that benefiting you?

As our company grows it becomes challenging to build an effective customer support system. We were not able to respond to our customers 24/7 in an efficient way. Our agents were too busy responding to repetitive questions. Now our virtual assistant that is built on CBOT Platform responds to these kinds of questions. When needed, the assistant handovers the conversation to our agents seamlessly. This was what we were looking for. It is easy to use and enables us to respond to our customers instantly.

What do you like best about CBOT?

We operate in the airline ground handling services industry. Therefore we have a high volume of customer queries regarding bus services, baggage services and warehouse services. CBOT provided us the opportunity to automatize the basic frequently asked questions. We answer for instance when a customer wants to learn the bus hours and bus stop locations instantly and efficiently, thanks to our virtual assistant Aerobot, CBOT built for us. I like the efficiency that it created for Havaş.

What do you dislike about CBOT?

Actually I think there is nothing to mention as a dislike neither CBOT’s platform not the team.

What problems is CBOT solving and how is that benefiting you?

he problem we solved is about providing the customers the information they need instantly. Previously they needed to search on our website or call our customer support center even to learn the nearest bus stop. But with Aerobot, they just chat and learn the information they are looking for. This increases customer satisfaction. At the same time, we are able to manage our operational costs better thanks to Aerobot.

What do you like best about CBOT?

We built an ordering virtual assistant for our customers through CBOT Platform. It is serving on WhatsApp. CBOT Platform is fully capable of creating an end-to-end ordering and purchasing experience. The team was really experienced and experts in technology. Thanks to their special tools, our virtual assistant was integrated into our internal systems and external payment systems in an efficient way. Delivery system had some room for improvement but the team put their best effort to overcome it.

What do you dislike about CBOT?

I cannot remember anything to dislike throughout the project and after delivery.

What problems is CBOT solving and how is that benefiting you?

We are keen to create more channels where our customers can easily order their meal, track their orders and get support for their questions. CBOT provided an efficient solution for this requirement. The CBOT team created a seamless conversational experience from ordering to delivery, and even payment thanks to their expertise and technology. Now we have this channel up and running and our customers can order their lunch as if they are chatting with a friend through WhatsApp. In addition, the assistant handovers the conversation to a human agent when needed.

What do you like best about CBOT?

CBOT is a very efficient way to answer customer queries for us. As a leading airline company, we have a huge volume of customer queries which results in a huge operation if you want to solve it only with human agents. But CBOT built us a virtual assistant that delivers a good customer experience. Our customers can easily get their answers via WhatsApp in seconds. In high seasons we had no problem of scalability. Our operation is much more manageable and cost-effective on the support side thanks to CBOT.

What do you dislike about CBOT?

Nothing specific to say. We have good communication with the CBOT team and get responses for our needs easily.

What problems is CBOT solving and how is that benefiting you?

The problem we solved is on the customer support side. We created an effective and highly efficient customer support virtual assistant on Whatsapp channel with CBOT and increased our overall efficiency. Beyond this, we started to work on further projects with the CBOT team to utilize their technology and expertise on the other parts of our business.

What do you like best about CBOT?

We used CBOT Platform for our AI-based virtual assistant. We are a financial sector company and we have a large scope in terms of customer queries. CBOT Platform was a great tool to build the virtual assistant with all the intents and flows. This platform does not require any coding, we use it and manage the maintenance of our assistant as business people. We did not have to involve our IT department in this project at any point.

What do you dislike about CBOT?

During and after the project, nothing bothered us. We solved everything with CBOT team that was always easy to communicate with and experts on their business.

What problems is CBOT solving and how is that benefiting you?

In our sector the competition is harsh and you have to find innovative ways to communicate with your customers, make them understand your products and services easily. For your existing customers you have to increase the X-sell ratio and enable customers to reach their existing products easily. Our virtual assistant is a tool to highlight our products, make prospects reach what they are looking for easily, and at the same time guide our existing customers. Anybody who wants to learn something about our products and services can reach this information instantly in seconds. Our virtual assistant provides a leveraged digital experience to them.