Birdeye

Based on 280 Birdeye reviews. Reports on the performance of social media posts and campaigns.

Allows the creation, management, and scheduling of content to be shared across social media channels. This feature was mentioned in 278 Birdeye reviews.

Identifies trends in social media campaigns, such as optimal posting times, to improve performance. 273 reviewers of Birdeye have provided feedback on this feature.

Centrally manages social media content and conversations across multiple social channels. 275 reviewers of Birdeye have provided feedback on this feature.

Provides features for managing and optimizing paid advertisements across social channels. This feature was mentioned in 259 Birdeye reviews.

Allows for categorizing or grouping individual posts to streamline social media marketing campaigns. 254 reviewers of Birdeye have provided feedback on this feature.

As reported in 209 Birdeye reviews. Monitor hashtags, their trends, and analytics across all social media platforms

Based on 1393 Birdeye reviews and verified by the G2 Product R&D team. Provides a forum for customers to give feedback and data storage for company analysis.

Based on 1005 Birdeye reviews and verified by the G2 Product R&D team. Allows users to get real-time information on competitors performance and reputation.

Based on 1191 Birdeye reviews and verified by the G2 Product R&D team. Gives users greater visibility into the how feel and respond to reputation gaining tactics.

Based on 1179 Birdeye reviews and verified by the G2 Product R&D team. Helps monitor the overall performance of marketing efforts and brand establishment.

Based on 1434 Birdeye reviews and verified by the G2 Product R&D team. Provides a centralized hub and management tools for all data points related to online reputation.

Based on 1222 Birdeye reviews and verified by the G2 Product R&D team. Helps track and monitor social media trends and interactions.

Based on 1038 Birdeye reviews and verified by the G2 Product R&D team. Helps manage social messaging and measures the full impact of social campaigns.

Helps manage ad messaging and measures the full impact of digital advertising campaigns. 879 reviewers of Birdeye have provided feedback on this feature.

Based on 290 Birdeye reviews and verified by the G2 Product R&D team. Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.

Based on 315 Birdeye reviews and verified by the G2 Product R&D team. Delivers notifications to both sides of the conversation.

Based on 205 Birdeye reviews. Sends automated emails to further engage clients and potential clients.

Based on 290 Birdeye reviews and verified by the G2 Product R&D team. Allows for live chat to be enabled within the app for customer help.

As reported in 183 Birdeye reviews. Allows agents to join a customer's browser session and navigate through the website with them.

Based on 340 Birdeye reviews and verified by the G2 Product R&D team. Allows users to customize chat colors, text, logos, and branding.

Based on 284 Birdeye reviews and verified by the G2 Product R&D team. Archives conversations in a separate location for later reference.

As reported in 204 Birdeye reviews. Enables employees to denote potential customers.

As reported in 208 Birdeye reviews. Establishes a knowledge base for employee reference during conversations.

Based on 269 Birdeye reviews and verified by the G2 Product R&D team. Provides a central location for help requests, helping employees respond sooner.

Allows for the creation of profiles for contacts and customers. This feature was mentioned in 207 Birdeye reviews.

Based on 338 Birdeye reviews and verified by the G2 Product R&D team. Mapped-out responses for conversations.

Based on 337 Birdeye reviews and verified by the G2 Product R&D team. Artificial intelligence (AI) and chatbot involvement.

Based on 340 Birdeye reviews and verified by the G2 Product R&D team. Live human component of conversations.

Based on 339 Birdeye reviews and verified by the G2 Product R&D team. Quality of interface for designing and customizing conversation maps.

Based on 356 Birdeye reviews and verified by the G2 Product R&D team. Conversations enacted over social media.

Based on 345 Birdeye reviews and verified by the G2 Product R&D team. Conversations enacted through embedding or pop-ups on websites.

Based on 356 Birdeye reviews and verified by the G2 Product R&D team. Conversations enacted through text message (SMS).

Based on 279 Birdeye reviews and verified by the G2 Product R&D team. Conversations enacted through voice assistants.

Based on 271 Birdeye reviews and verified by the G2 Product R&D team. Conversations enacted through other channels.

Based on 344 Birdeye reviews and verified by the G2 Product R&D team. Overall quality of customer targeting based on needs or situations.

As reported in 335 Birdeye reviews. Creation and modification of customer profiles based on conversations.

Based on 344 Birdeye reviews and verified by the G2 Product R&D team. Reporting based around specific and overall conversation results.

Based on 329 Birdeye reviews and verified by the G2 Product R&D team. Capture and organization of leads from conversations.

As reported in 312 Birdeye reviews. Success rate of conversations leading to customer purchases.

Enables users to send mass text message campaigns 214 reviewers of Birdeye have provided feedback on this feature.

As reported in 211 Birdeye reviews. Facilitates two-way text messaging to encourage consumer engagement and loyalty

Provides the ability to schedule single or bulk text messages to recipients on a specific date and time This feature was mentioned in 193 Birdeye reviews.

Based on 223 Birdeye reviews. Provides automatic text message replies to recipients

Sends out multimedia via text messages, such as coupons, pictures, and audio This feature was mentioned in 190 Birdeye reviews.

Based on 201 Birdeye reviews. Offers features for personalizing text messages based on customer information or past behavior

Based on 329 Birdeye reviews and verified by the G2 Product R&D team. Ability to submit location data to a wide variety of digital services

Based on 305 Birdeye reviews and verified by the G2 Product R&D team. Ability to submit location data to major aggregators

Consistently monitors search engines and directories and removes duplicate listings This feature was mentioned in 262 Birdeye reviews.

Based on 328 Birdeye reviews and verified by the G2 Product R&D team. Offers the ability to enhance listings with menus, photos, videos, or other rich data

Based on 375 Birdeye reviews and verified by the G2 Product R&D team. Changes to location data are synced across listings immediately and in real time

Based on 375 Birdeye reviews and verified by the G2 Product R&D team. Provides data or insights into listing performance and engagement

Built-in security to protect payment information in order to prevent fraud and hacking. This feature was mentioned in 35 Birdeye reviews.

Based on 35 Birdeye reviews. The ability to process credit card payments and receive approval or denial of funds from the customer's bank.

As reported in 35 Birdeye reviews. The ability to process mobile payments from a mobile wallet or other mobile phone payment app.

As reported in 31 Birdeye reviews. The ability to process payments from a digital wallet service or other digital payment method.

Reports and analytics created from payment data. This feature was mentioned in 33 Birdeye reviews.

The ability to integrate directly with an e-commerce platform in order to create a seamless checkout experience. 30 reviewers of Birdeye have provided feedback on this feature.

As reported in 32 Birdeye reviews. Fees associated with processing individual transactions that may be based on a percentage of the purchase or a flat rate.

The ability to integrate with a POS system in order to allow the processing of credit card or mobile payments in a store setting. 28 reviewers of Birdeye have provided feedback on this feature.

Process payments from multiple channels such as ACH, mobile, or e-commerce. 29 reviewers of Birdeye have provided feedback on this feature.

Supports levels 1 and 2 for credit card payment processing. 29 reviewers of Birdeye have provided feedback on this feature.

As reported in 29 Birdeye reviews. Supports level 3 credit card processing which requires additional data for qualification.

As reported in 126 Birdeye reviews. Monitor and report on ranking in local search results

Based on 283 Birdeye reviews and verified by the G2 Product R&D team. Report on local citations and distribute accurate listing data to directories and search engines

Based on 298 Birdeye reviews and verified by the G2 Product R&D team. Optimize or automate content for Google My Business

Based on 303 Birdeye reviews and verified by the G2 Product R&D team. Monitor online reviews and brand reputation

Integrate with social media and offer management or automation tools This feature was mentioned in 275 Birdeye reviews.

Based on 304 Birdeye reviews and verified by the G2 Product R&D team. Provide insights and data visualizations from a comprehensive dashboard

As reported in 247 Birdeye reviews. Enables users to visualize all scheduled social campaigns and content in a timeline or calendar.

Allows users to upload and publish brand content from a shared library. 245 reviewers of Birdeye have provided feedback on this feature.

Collects all customer messages and inquiries from multiple social channels and delivers them to a unified inbox. This feature was mentioned in 252 Birdeye reviews.

Based on 241 Birdeye reviews. Automates the content approval process to ensure social posts are approved by managers or clients before publishing.

Allows administrators to assign permissions for different users or teams to access certain platform features. 249 reviewers of Birdeye have provided feedback on this feature.

As reported in 246 Birdeye reviews. Provides features for creating or editing social media assets.

Based on 30 Birdeye reviews. Allows users to process payments in multiple currencies.

Provides an online portal where customers can make payments. This feature was mentioned in 34 Birdeye reviews.

As reported in 29 Birdeye reviews. Support cardholder verification methods for POS transactions.

Provide integration with accounting software and ERP systems. 30 reviewers of Birdeye have provided feedback on this feature.

Provide integration with B2B and B2C e-commerce platforms This feature was mentioned in 31 Birdeye reviews.

Provide tools for live chat on one's website. This feature was mentioned in 197 Birdeye reviews.

Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools. 185 reviewers of Birdeye have provided feedback on this feature.

Has the ability to customize look and feel of chatbot to match` company branding. 192 reviewers of Birdeye have provided feedback on this feature.

Gives user the ability to analyze conversations with the chatbot and see its performance. This feature was mentioned in 186 Birdeye reviews.

Allows for varying access to chatbot and admin settings, depending on user, their role, etc. 179 reviewers of Birdeye have provided feedback on this feature.

Can collect and store information from interlocators, such as email, phone number, etc. This feature was mentioned in 195 Birdeye reviews.

Calculates net promoter score (NPS) using customer feedback data. This feature was mentioned in 390 Birdeye reviews.

As reported in 385 Birdeye reviews. Calculates customer satisfaction (CSAT) score using customer feedback data.

Based on 367 Birdeye reviews. Calculates customer effort score (CES) using customer feedback data.

Based on 317 Birdeye reviews. Provides gamification tools to incentivize employees to leverage customer feedback insights.

Provides insight concerning engagement with various stakeholders in regards to customer feedback and experience. 325 reviewers of Birdeye have provided feedback on this feature.

Based on 310 Birdeye reviews. Allow users to create surveys and repond to customer feedback in a variety of languages.

Based on 335 Birdeye reviews. Allows users to deploy surveys and intake feedback data for multiple brands.

Based on 318 Birdeye reviews. Vendor provides industry- or role-specific experience management solutions.

Based on 144 Birdeye reviews. Enhances clinical workflows

Based on 137 Birdeye reviews. Integrates with existing medical practice solutions

Provides digitized intake forms both for patient and physician use This feature was mentioned in 145 Birdeye reviews.

Tracks and measures current and improved levels of patient engagement This feature was mentioned in 137 Birdeye reviews.

As reported in 139 Birdeye reviews. Equips and empowers health systems with touchpoints and strategies to improve overall patient experience and patient satisfaction scores.

Integrates with electronic health records/electronic medical records to improve patient record management and enable care coordination. 132 reviewers of Birdeye have provided feedback on this feature.

Integrates with interactive patient care (IPC) systems to deliver patient education and key hospital information. 128 reviewers of Birdeye have provided feedback on this feature.

Facilitates and optimizes the management of a medical practice's online presence (e.g. physician websites and online review platforms) This feature was mentioned in 149 Birdeye reviews.

Equips practices with tools to capture and analyze patient feedback in order to improve patient satisfaction 144 reviewers of Birdeye have provided feedback on this feature.

Facilitates and enables patient access to their personal health information and data. This feature was mentioned in 133 Birdeye reviews.

Based on 143 Birdeye reviews. Streamlines the delivery of messaging between health care professional and patient.

As reported in 130 Birdeye reviews. Integrates with medical devices and wearables to keep track of patients' health outside of appointments and visits.

Based on 207 Birdeye reviews. Provides pre-built or customizable performance reports

Automates tasks and features for added convenience This feature was mentioned in 205 Birdeye reviews.

Based on 150 Birdeye reviews. Offers a white labeling service for agencies or resellers to customize platform branding

Text enables landline phones so users can receive text messages sent to an existing business number 153 reviewers of Birdeye have provided feedback on this feature.

Provides businesses with 5- to 6-digit short codes for running text marketing campaigns This feature was mentioned in 136 Birdeye reviews.

As reported in 150 Birdeye reviews. Facilitates the integration of text messaging into existing business applications through an SMS gateway API

Customize your chat workflows with rules and automations. 190 reviewers of Birdeye have provided feedback on this feature.

Based on 190 Birdeye reviews. Control who the chatbot converses with (and when).

Based on 185 Birdeye reviews. Has the ability to connect interlocator with a human agent when the need arises.

Tag content to organize and assign to specific departments or categories 392 reviewers of Birdeye have provided feedback on this feature.

As reported in 383 Birdeye reviews. Break down a population of users by demographics, sequence actions, time, and able to build custom segments.

Allows users to easily build customized reports and dashboards. 467 reviewers of Birdeye have provided feedback on this feature.

Identifies key phrases, themes, and patterns within a given text This feature was mentioned in 395 Birdeye reviews.

Outputs the sentiment (positive or negative) of a given text 398 reviewers of Birdeye have provided feedback on this feature.

Measures and reports on NPS, CSAT, or other metrics over time This feature was mentioned in 392 Birdeye reviews.

As reported in 533 Birdeye reviews. Analyzes feedback from online reviews

As reported in 452 Birdeye reviews. Analyzes feedback from surveys through built-in survey features or integrations with survey tools

Analyzes feedback sourced from integrations with customer service tools, such as help desks and live chat 423 reviewers of Birdeye have provided feedback on this feature.

Identifies the customer and personalizes interaction at every touchpoint. 320 reviewers of Birdeye have provided feedback on this feature.

Based on 275 Birdeye reviews. Prompts agents to engage customers based on contextual data, such as product usage or conversation history.

As reported in 246 Birdeye reviews. Provides features for sending outbound messages to engage customers through proactive support.

Can route contacts to agents the customer has worked with before. This feature was mentioned in 272 Birdeye reviews.

Provides features for escalating conversations to the appropriate agent. This feature was mentioned in 279 Birdeye reviews.

As reported in 270 Birdeye reviews. Maintains a transcript of conversations from all channels.

Enables customers to resolve queries or issues without the assistance of an agent. 236 reviewers of Birdeye have provided feedback on this feature.

As reported in 115 Birdeye reviews. Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary. This feature was mentioned in 112 Birdeye reviews.

Allows users to generate text based on a text prompt. 122 reviewers of Birdeye have provided feedback on this feature.

Based on 118 Birdeye reviews. Condenses long documents or text into a brief summary.

As reported in 113 Birdeye reviews. Simulates human-like speech from text inputs.

Allows users to generate text based on a text prompt. This feature was mentioned in 172 Birdeye reviews.

Based on 169 Birdeye reviews. Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt. This feature was mentioned in 261 Birdeye reviews.

Condenses long documents or text into a brief summary. 260 reviewers of Birdeye have provided feedback on this feature.

Allows users to generate text based on a text prompt. This feature was mentioned in 290 Birdeye reviews.

Condenses long documents or text into a brief summary. This feature was mentioned in 283 Birdeye reviews.