Appy Pie

Based on 52 Appy Pie reviews. Allows software to be easily used on multiple mobile devices include phone and tablet devices.

Allows users to customize chat colors, text, logos, and branding. This feature was mentioned in 72 Appy Pie reviews.

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. 54 reviewers of Appy Pie have provided feedback on this feature.

As reported in 49 Appy Pie reviews. Integrates with other customer service software to improve support and enhance functionality

As reported in 45 Appy Pie reviews. Provides analytics tools that reveal important business metrics and track progress

As reported in 50 Appy Pie reviews. Displays important metrics relating to performance

Provide tools for live chat on one's website. This feature was mentioned in 55 Appy Pie reviews.

Based on 52 Appy Pie reviews. Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools.

Has the ability to customize look and feel of chatbot to match` company branding. This feature was mentioned in 53 Appy Pie reviews.

Gives user the ability to analyze conversations with the chatbot and see its performance. 47 reviewers of Appy Pie have provided feedback on this feature.

Allows users to test the efficacy of various responses through A/B testing. 45 reviewers of Appy Pie have provided feedback on this feature.

Based on 45 Appy Pie reviews. Allows for varying access to chatbot and admin settings, depending on user, their role, etc.

Can collect and store information from interlocators, such as email, phone number, etc. 53 reviewers of Appy Pie have provided feedback on this feature.

As reported in 25 Appy Pie reviews. User Experience of creating and submitting a ticket

Based on 26 Appy Pie reviews. User Experience of responding and receiving a response

Route tickets based on values of fields, changes to ticket status and time based conditions This feature was mentioned in 26 Appy Pie reviews.

As reported in 25 Appy Pie reviews. Respond to common requests with standard reply

Offers tools for managing and tracking service-level agreements (SLAs) This feature was mentioned in 24 Appy Pie reviews.

As reported in 26 Appy Pie reviews. Documents and files can be attached to the ticket to communicate with customer issues/resolutions

Share and collaborate on tickets with multiple customer service representatives This feature was mentioned in 22 Appy Pie reviews.

Central repository for account and contact information This feature was mentioned in 22 Appy Pie reviews.

Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents This feature was mentioned in 31 Appy Pie reviews.

As reported in 30 Appy Pie reviews. Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket

Ability for customer service agents to communicate with customers via live chat to solve problems live This feature was mentioned in 34 Appy Pie reviews.

Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks 28 reviewers of Appy Pie have provided feedback on this feature.

As reported in 25 Appy Pie reviews. Make and receive calls directly in the application. Track and record calls for analysis.

Based on 268 Appy Pie reviews and verified by the G2 Product R&D team. Provides the ability to drag-and-drop elements into the application to customize interface.

Based on 293 Appy Pie reviews and verified by the G2 Product R&D team. Provides tools for inserting brand logos, colors, quotes, and other proprietary content.

Based on 307 Appy Pie reviews and verified by the G2 Product R&D team. Provides base-level application templates to build atop and customize for specifc users and actions.

Based on 271 Appy Pie reviews and verified by the G2 Product R&D team. Allows the creation ofpage sequences, forms, and libraries for users navigating the application.

Based on 209 Appy Pie reviews and verified by the G2 Product R&D team. Lets users add data from existing sources when creating the initial application or changing data sources.

Based on 214 Appy Pie reviews and verified by the G2 Product R&D team. Continuously updates data as users or external data sources are edited.

Based on 228 Appy Pie reviews and verified by the G2 Product R&D team. Encrypts or provides some form of firewall to prevent external parties from accessing sensitive data.

Lets users add data from existing sources when creating the initial application or changing data sources. 220 reviewers of Appy Pie have provided feedback on this feature.

As reported in 224 Appy Pie reviews. Continuously updates data as users or external data sources are edited.

Based on 233 Appy Pie reviews. Encrypts or provides some form of firewall to prevent external parties from accessing sensitive data.

Based on 290 Appy Pie reviews and verified by the G2 Product R&D team. Releases the application for access on desktop or mobile devices.

Based on 289 Appy Pie reviews and verified by the G2 Product R&D team. Lets users build cross-platform applications or provide specific templates for different device types.

Based on 256 Appy Pie reviews and verified by the G2 Product R&D team. Provides ability to manage application and maintenance from build, throughout the release, and until it's deactivation.

Provides a repository of information that can be used by those seeking support. This feature was mentioned in 56 Appy Pie reviews.

Makes articles in the knowledge base searchable on the web. This feature was mentioned in 51 Appy Pie reviews.

Enables users to engage with other users to solve common issues. This feature was mentioned in 49 Appy Pie reviews.

Optimizes the customer self-service experience on mobile devices This feature was mentioned in 58 Appy Pie reviews.

Gives the user targeted, personalized results based on their activity or preferences This feature was mentioned in 56 Appy Pie reviews.

Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc. 55 reviewers of Appy Pie have provided feedback on this feature.

Based on 52 Appy Pie reviews. Automates some or all operation related tasks

Utilizes artificial intelligence to improve workflows or customer experiences 50 reviewers of Appy Pie have provided feedback on this feature.

Based on 54 Appy Pie reviews. Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools

Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives. 25 reviewers of Appy Pie have provided feedback on this feature.

Based on 25 Appy Pie reviews. Delivers notifications to both sides of the conversation.

Sends automated emails to further engage clients and potential clients. This feature was mentioned in 25 Appy Pie reviews.

As reported in 25 Appy Pie reviews. Allows for live chat to be enabled within the app for customer help.

Allows agents to join a customer's browser session and navigate through the website with them. 25 reviewers of Appy Pie have provided feedback on this feature.

Based on 72 Appy Pie reviews. Allows users to customize chat colors, text, logos, and branding.

Archives conversations in a separate location for later reference. 28 reviewers of Appy Pie have provided feedback on this feature.

As reported in 28 Appy Pie reviews. Enables employees to denote potential customers.

Based on 26 Appy Pie reviews. Establishes a knowledge base for employee reference during conversations.

Provides a central location for help requests, helping employees respond sooner. This feature was mentioned in 25 Appy Pie reviews.

Allows for the creation of profiles for contacts and customers. This feature was mentioned in 26 Appy Pie reviews.

As reported in 41 Appy Pie reviews. Provides ready-made templates for simplified website creation.

Allows users to drag and drop items and content to customize their site's look. This feature was mentioned in 41 Appy Pie reviews.

As reported in 38 Appy Pie reviews. Permits HTML-savvy administrators to input code to uniquely customize their website.

As reported in 40 Appy Pie reviews. Offers customers the option to purchase a unique domain name.

Provides insight into words that would increase search engine optimization. 38 reviewers of Appy Pie have provided feedback on this feature.

Gives users insight into unique pageviews, subscribers, location of viewers, etc. This feature was mentioned in 36 Appy Pie reviews.

As reported in 36 Appy Pie reviews. Provides tools that aid in user marketing efforts.

As reported in 32 Appy Pie reviews. Allows users to turn their website into an online store by offering e-commerce capabilities.

Hosts domains within the tool. 38 reviewers of Appy Pie have provided feedback on this feature.

Based on 36 Appy Pie reviews. Provides an email for users to field communication within their website builder too.

Manages content such as blogs, marketing tools, newsletters, etc. This feature was mentioned in 37 Appy Pie reviews.

Allows administrators to create role or password-based permissions to ensure users see only what they should see. This feature was mentioned in 39 Appy Pie reviews.

Website Builder This feature was mentioned in 32 Appy Pie reviews.

Include templates that non-technical users can use to create apps

Allows users to create versions of the same app, such as user version and admin version

Provide features to test apps and identify potential issues before launch

Simulate real-life scenarios for app testing

Helps users align with the company brand guidelines

Deliver localization features such as multi-language or multi-currency management

Manage content such as images, videos, or documents used to create apps

Target users with personalized content based on their locations

Track app performance using personalized dashboards

Monitor app user behavior and identify trends or challenges

Analyze sales volumes and amounts by product, type of user, channel, etc.

Customize your chat workflows with rules and automations. 54 reviewers of Appy Pie have provided feedback on this feature.

Control who the chatbot converses with (and when). This feature was mentioned in 53 Appy Pie reviews.

As reported in 51 Appy Pie reviews. Has the ability to connect interlocator with a human agent when the need arises.

As reported in 53 Appy Pie reviews. Can provide interlocators with menus, through which they can choose a relevant response.

Can send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion. This feature was mentioned in 44 Appy Pie reviews.

Supports event or transaction based integrations that react to changes in real-time 59 reviewers of Appy Pie have provided feedback on this feature.

Based on 37 Appy Pie reviews and verified by the G2 Product R&D team. Provides a web-based interface for designing, documenting, and testing APIs.

Based on 40 Appy Pie reviews and verified by the G2 Product R&D team. Allows for integration development through the visual development of integration logic flows with the help od a drag and drop user interface.

Based on 40 Appy Pie reviews and verified by the G2 Product R&D team. Facilitiates API development and integrations with prebuilt connectors, templates, and examples.

Based on 33 Appy Pie reviews and verified by the G2 Product R&D team. Provides the ability to create connectors from existing services and APIs in catalog.

Based on 15 Appy Pie reviews. Provides prebuilt, reusable connectors and workflows for all user integration requirements.

Enables multiple tenants (customers) to securely share physical computing resources. This feature was mentioned in 14 Appy Pie reviews.

Based on 40 Appy Pie reviews and verified by the G2 Product R&D team. Console for monitoring resource utilization, system health, ability to start and stop processes, etc.

Based on 35 Appy Pie reviews and verified by the G2 Product R&D team. Enables data routing on configuration basis and management of complex workflows through an orchestration engine.

Based on 35 Appy Pie reviews and verified by the G2 Product R&D team. Facilitates to and fro data map according to the data model between applications/web services.

Based on 35 Appy Pie reviews and verified by the G2 Product R&D team. Provides standard tools and functions to convert data values from the data format of a source system into the data format of a destination system.

As reported in 15 Appy Pie reviews. Supports and oversees the management of API products across their full lifecycle

Based on 37 Appy Pie reviews and verified by the G2 Product R&D team. Employs data encryption both at rest and in transit.

Based on 38 Appy Pie reviews and verified by the G2 Product R&D team. Comply to key industry standards like SOC 2, ISO 27001, PCI DSS, HIPAA etc to protect and safeguard data.

Based on 37 Appy Pie reviews and verified by the G2 Product R&D team. Supports secure communication protocols like FTPS, SFTP etc

Based on 38 Appy Pie reviews and verified by the G2 Product R&D team. Integrates data from disparate sources, without physical data movement

Based on 38 Appy Pie reviews and verified by the G2 Product R&D team. Provides one or more methods to securely transfer data from one location to another through a network

Based on 36 Appy Pie reviews and verified by the G2 Product R&D team. Provides integration to BigData sources such as Hadoop and other NoSQL sources (MongoDB, Cassandra and HBase)

Based on 34 Appy Pie reviews and verified by the G2 Product R&D team. Provides Integrations to EDI service providers.

Customer Support 41 reviewers of Appy Pie have provided feedback on this feature.

Supports deployment of integration apps both on-premisis and cloud environments/ This feature was mentioned in 14 Appy Pie reviews.

As reported in 14 Appy Pie reviews. Supports deployment of integration apps to a managed cloud environment

Allows users to create complex applications with rich features. This feature was mentioned in 298 Appy Pie reviews.

Allows users to create a wide variety of application types. This feature was mentioned in 297 Appy Pie reviews.

As reported in 290 Appy Pie reviews. Provides tools for inserting brand logos, colors, quotes, and other proprietary content.

Provides base-level application templates to build atop and customize for specifc users and actions. This feature was mentioned in 295 Appy Pie reviews.