Aivo

What do you like best about Aivo?

The immediate support and ease of use. The help is a manual with easy access and with videos and images of its implementation. From the customer's perspective, it is very easy to use and understand.

What do you dislike about Aivo?

The fact of not being able to copy the same format, the bold text is always lost when copying, and it's a bit tedious. There are some data that are not visible in the downloaded files, and that means I have to download several files, for example, if I want labels from 2 channels out of a total of 4, I have to download one from one channel and another from another because there is no differentiation of channels in the file that is downloaded.

What problems is Aivo solving and how is that benefiting you?

This is reducing the load on the contact center and helps us see the needs of each customer, it helps us make improvements mainly in the chatbot but also in the company.

In addition to this, something can be communicated very easily and is easily accessible for a customer to see beyond an email or a message.

What do you like best about Aivo?

The amount of features one can add to the intents (videos, buttons, links, etc.)

Being able to track who, when, and what changes are made to intents.

Being able to download and manage session and interaction data, etc.

The possibility of consulting with support technicians when any problems arise within the platform.

What do you dislike about Aivo?

Losing the formatting of my intent´s content when I paste it into AgentBot from a different place (emojis can become huge, words in bold become regular font and paragraph spacing is lost).

Could use some more emojis! Many from WhatsApp are not supported when an intent´s content is saved.

Needs to address the formatting of the data reports downloaded from LIVE (could be much better)

What problems is Aivo solving and how is that benefiting you?

It is helping users reach the information more efficiently by chatting with the bot instead of having to go through the different webpages by themselves.

It also leads users to contact staff from Call Centers when more in-depth information is required.

What do you like best about Aivo?

The most important quality for me is the mix of technical and not technical tools that allow giving omnichannel of the chatbot, which happens when we can take the client's information in all channels.

What do you dislike about Aivo?

Like everything in life, some modules have opportunities for improvement; one of these is the customization of the dictionary used in the conversational motor and all the possibilities of non-answers found.

What problems is Aivo solving and how is that benefiting you?

It's solving a lot of opportunities for improvement that we reported, this are some:

1) Show the customer the position in the wait queue

2) That we can customize non-answer question

3) Allow request surveys in asynchronous channel

Those themes are thinking to getting better customer experience

What do you like best about Aivo?

They are a company fully committed to their customers, the implementation with AIVO was very easy since they were always attentive and all the tools are very intuitive.

What do you dislike about Aivo?

I used to have problems with technical support, but since we have a new account manager, the service is wonderful, it was already good, but with the guidance of our executive, it is now fantastic!

Recommendations to others considering Aivo:

Aivo is a highly recommended solution for implementing artificial intelligence that helps you meet the needs of customers or consumers efficiently. They are a team that ensures they know all your needs and offers you alternatives to achieve your goals easily and in a short period.

What problems is Aivo solving and how is that benefiting you?

We no longer depend on a third party to enrich the bot's training, you get statistics easily, and all the tools they provide are super easy to use and very intuitive.

They are always updating on market trends and offer constant training so you have total autonomy over your app.

What do you like best about Aivo?

The most useful aspect of Aivo is being able to load content practically and at the same time visualize it to make modifications. It allows us to differentiate our customer service from competitors.

What do you dislike about Aivo?

To work within the platform downloading reports or reviewing information is very heavy and slow.

What problems is Aivo solving and how is that benefiting you?

The topic of the reports to avoid discrepancies between the Aivo and Live environments is very helpful since the same numbers would be managed across the different platforms.