Aisera

Provides a repository of information that can be used by those seeking support. This feature was mentioned in 42 Aisera reviews.

Makes articles in the knowledge base searchable on the web. 40 reviewers of Aisera have provided feedback on this feature.

Optimizes the customer self-service experience on mobile devices 25 reviewers of Aisera have provided feedback on this feature.

Gives the user targeted, personalized results based on their activity or preferences This feature was mentioned in 37 Aisera reviews.

As reported in 38 Aisera reviews. Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc.

Based on 41 Aisera reviews. Automates some or all operation related tasks

Based on 40 Aisera reviews. Utilizes artificial intelligence to improve workflows or customer experiences

Based on 40 Aisera reviews. Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools

Tools to track and implement required IT changes in a system.

Tools to organize and manage all IT assets within an organization.

Based on 15 Aisera reviews. A means to view and analyze a large amount of data in order to gain business insights.

A place for users to submit tickets when they require IT help. This feature was mentioned in 14 Aisera reviews.

Based on 13 Aisera reviews. Reports based on IT incidents so IT members can prioritize high risk issues and maintain a record of problems and how often they occur.

The ability to create flowcharts and other means to outline specific processes to ensure that all requirements are met. 14 reviewers of Aisera have provided feedback on this feature.

Provides a service desk for users to submit tickets for IT-related issues. This feature was mentioned in 14 Aisera reviews.

Tracks action-by-action asset performance with machine- or human-readable logs. 14 reviewers of Aisera have provided feedback on this feature.

Creates alerts when tracked assets encounter errors or performance issues. This feature was mentioned in 11 Aisera reviews.

Based on 13 Aisera reviews. Automates repetitive tasks associated with IT service operations and maintenance.

Utilizes artificial intelligence to analyze big data.

Utilizes machine learning to analyze big data.

Monitors logs and activities from a wide range of IT systems.

Gives the user targeted, personalized results based on their activity or preferences.

Allows the user to understand how other users are using the search functionality through dashboards, KPIs, etc.

Ability to plug the search capabilities into other applications or tools.

Based on 15 Aisera reviews. Provides graphics, dashboards, and general reporting around IT service, assets, and incidents.

Provides administrative tools for routine maintenance, upkeep, and tracking. This feature was mentioned in 16 Aisera reviews.

Gives administrators control over user privileges and accessibility for IT assets. 12 reviewers of Aisera have provided feedback on this feature.

Gives administrators control over hardware and software resource allocation and tracking. 10 reviewers of Aisera have provided feedback on this feature.

Controls policies and configurations across business applications and hardware.

Integrates with a variety of IT systems.

Automatically alerts necessary parties via email, text, or call when issues are identified.

Generate sreports and dashboards highlighting trends and key metrics around issues and issue resolution.

Directly identifies, or increases identification speed for, root causes for IT system issues.

Proactively identifies trends on IT systems that could lead to failures or errors.

Provides paths, suggestions, or other general assistance towards issue resolution.

Ability to search across different data sources, such as databases, intranets, and applications.

Offers search for a variety of file types.

Ability to search in multiple languages without any additional work required.

Ability of search to handle typos.

Allows the end user to filter and refine search results.

Ability to define synonyms for search terms.

Allows the user to see highlighted results to see which words or phrases match the search query.

Allows the user to search in a natural, intuitive manner.

Provides personalized responses to interlocator based on segmentation or past responses. 25 reviewers of Aisera have provided feedback on this feature.

Has tools (e.g. dashboards and reports) to better understand conversations Intelligent Virtual Assistants have had. 24 reviewers of Aisera have provided feedback on this feature.

Can have a natural, human-like conversation with an interlocator. 26 reviewers of Aisera have provided feedback on this feature.

Customize your chat workflows with rules and automations. This feature was mentioned in 49 Aisera reviews.

Control who the chatbot converses with (and when). 48 reviewers of Aisera have provided feedback on this feature.

Based on 43 Aisera reviews. Has the ability to connect interlocator with a human agent when the need arises.

Based on 45 Aisera reviews. Can provide interlocators with menus, through which they can choose a relevant response.

Can send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion. 27 reviewers of Aisera have provided feedback on this feature.

Allows business to edit conversations to meet the unique needs of one's business. 22 reviewers of Aisera have provided feedback on this feature.

Based on 24 Aisera reviews. Gives users the ability to update systems, like CRM, based on conversations.

As reported in 21 Aisera reviews. Allows users to maintain and observe the accuracy and viability of Intelligent Virtual Assistants.

Provide tools for live chat on one's website. This feature was mentioned in 39 Aisera reviews.

Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools. This feature was mentioned in 48 Aisera reviews.

As reported in 45 Aisera reviews. Has the ability to customize look and feel of chatbot to match` company branding.

Gives user the ability to analyze conversations with the chatbot and see its performance. 49 reviewers of Aisera have provided feedback on this feature.

Based on 31 Aisera reviews. Allows users to test the efficacy of various responses through A/B testing.

Allows for varying access to chatbot and admin settings, depending on user, their role, etc. 40 reviewers of Aisera have provided feedback on this feature.

Based on 42 Aisera reviews. Can collect and store information from interlocators, such as email, phone number, etc.

Is able to process inquiries submitted by text data from live chat, email, or SMS

Comprehends human speech and can transcribe it to text for processing

The AI is able to access the company's internal knowledge to inform and guide responses to customer inquiries

The platform is able to automatically determine how to resolve help tickets without assistance by human agents

The platform's responses to customers can be customized to improve comprehension, relatability, and emotional intelligence

When the AI is unable to process a particular type of customer request, it is able to determine which is the best agent to refer the ticket to

The AI platform is able to learn over time on how to interpret each type of customer inquiry and improve the quality of their responses

Multilingual capabilities allow the AI to process inquiries from many languages

The AI's responses to customer inquiries provide human-like organic conversations. The platform is able to understand a question no matter how it's worded and provide comprehensive answers

Allows users to automate responses to customer inquiries across various channels.

Allows users to automate responses to customer inquiries across various channels.

Allows users to automate the process of generating and qualifying sales leads.

Allows users to automate the handling, processing, and management of documents.

Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders.

Allows the AI agent to learn from interactions and adapt its responses accordingly.

Allows the AI agent to learn from interactions and adapt its responses accordingly.

Provides the AI agent the ability to execute tasks without requiring constant user input.

Allows the AI agent to identify and resolve issues without user intervention.